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Ran to time, courteous, asked about options before starting work
Competitive pricing; very helpful customer service staff; work completed on time; useful car safety check; car cleaned before collection; kept informed on emergent issue.All-in-ll, and excellent service.
I have always received a first class service from Elms BMW over many years, Peter and his Team have never let me down, the Team are helpful, considerate, and always willing to make sure I am looked after.
Excellent customer service, new car sales staff could of done more to get me interested in looking for a replacement car as mine is coming up to 3 years old.No one from new car sales approached myself whilst I was waiting for service to be complete
Everything completed that was asked for. Tyre supplier sent 4 tyres with wrong speed rating (poor). Elms picked this up and got correct ones overnight.
Given the wrong information regarding courtesy car. Quite frustrating.Thanks.
Service completed efficiently, kept informed at all times. Would have put completely satisfied but for the state of my windscreen upon return - the inside was dirtier than when I dropped it off.
The service was good at all times. We received a quick response to all our queries.
Everything was explained, no surprises and exceptional service staff
Because I'm very satisfied with the level and quality of service
I did have to query work which the invoice etc did not make clear had actually been done. Otherwise, fine
We have always received excellent service from BMW Elms. Whether that be on the practical side or the social side. It really is service with a B SMILE W
Video and report My back were excellent. I have a small piece of damage on the car and this was not discussed - I expected a quote to repair.
Since I bought this car form park lane BMW I felt a wheel vibration and change the tyre did four wheel alignment last service I complained elms bmw about it they said again need to do the wheel balancing I did it but the anoying vibration still there
Work completed on time to an apparently high standard with attention to detail. Staff supportive. Booked loan car available.
Friendly staff, nice surroundings and a somllevprocess
As usual looked after really well
Car was only in for MOT and end of warranty check, not service.Staff very efficient and helpful. Made to feel 'at home'
Everything was done with no problems
I did not receive any invoice for the service presumably as I paid for inclusive service when I bought the car. The car's computer records it but a paper record is expected when eventually selling the car.
Service was quick, hassle free and good value
It was only a brake fluid check plus air con recondition. The engineer turned the volume on the radio to zero & switched the lights for from auto to manual. Understand why, shame he did not return them as he found them afterwards.
High cost of serviceNeed for extensive negotiations to have parking sensors replaced when car within warrantee period
I had some concerns about the service and was contacted by customer services. No one has feedback to me regarding my comments.
Team were great and found a solution to a problem I had with my car, which was also affordable.
Had 5 star service from the service manager Peter however my vehicle was damaged either on site or in bmw transit and I was not given a courtesy vehicle for the whole length my car was in for repairs which was not my fault.
Very good service
Work done satisfactorily as usual. Good communication on progress and when ready to collect.Expensive. Lost keys on collection causing delay:...
Everything was undertaken as agreed, all very professionally.
Work done professionally and on time.
The service received was exceptional, friendly, approachable staff who cared
Easy and ontime
Gearbox repair sorted in one day rather than two - car was dirty at pick up but full valet organised subsequently
Still waiting a call back on damage to wheel
All work completed efficiently. Good communication throughout.
Car had a fast lane appointment for an MOT test; it was carried out within the 90 minute slot and I enjoyed the coffee, biscuits and relaxing in the comfy seats whilst reading the paper. What's not to like?
Service was excellent as always
It was all very efficient and helpful
Friendly, clear explanations, finished on time.
Fantastic service, kept informed at all times.Collected, repaired , returned,
Easy booking. Clear explanation of costs and work needed. Easy drop off and pick up of car. Seriously impressed with health check video I had emailed to me.
The service was on time and very thorough. Liam was very friendly and I was not waiting too long while the car was being serviced.
Elms looked into my concerns about the thermostat and satisfied me this was operating correctly.
Polite, efficient service and decent facilities to work (wifi and desk) whilst waiting
Everything was good except the price is really high
Natasha always kept me informed of progress and as my car was kept longer than thought due to parts not being available arrange for my wife to be placed on the insurance.
Sat nav installation was incomplete, otherwise no problems.
All went well, service staff were excellent. Dropped a star as car was not cleaned that well, especially on inside where windscreen was left smeared.
Service and mot and was very satisfactory. We were told that our reversing camera had highlighted a fault, which we have noted. However, the camera was working when we dropped the car off for service, and doesn't now after picking it up.
Natash was very helpful and friendly but I had to wait quite a long time to get a service appointment.
The only issue I have is that because I need a courtesy car, I have to book 3-4 weeks in advance. By which time the service indicator had gone red and overdue, even though I booked as soon as service needed showed up. Apart from that, very satisfied.
As always, bright and clean premises, friendly staff and good coffee!
Every thing was completed on time.Very comfortable place to wait.
Good prompt service. Courtesy car had little fuel and was on reserve but the team were good in crediting me the insurance £10 contribution as this impacted my morning with having to refuel. Collection was prompt. Very friendly team. Liked the video
It is the kind of service I would expect from a BMW dealership,
Due to a misunderstanding I had been booked into Stanstead for an MOT and work on the steering - I turned up at Cambourne as usual to discover the error. Cambourne sorted me out with a new date and the subsequent visit, work and use of a courtesy car
The service was well managed, loan car available and the unexpected issues with the types handled well. Lost star because again service di not look at the car history re - oil leak and did not look to see if it was a lease car or not.
Quick, easy and very helpful!
The car was not ready at the agreed time and I had to wait.
helpful friendly and efficient staff
Excellent customer service from reception to Sarah at the service desk who found us a driver to take myself and my small children home first when there was a wait. Our driver was so lovely and helpful.
excellent and friendly service
Service carried out well. Video summary very good idea. Really like it. Car returned well. Only downside all my radio and phone settings gone and had to be reset.
Very professional and professional service.
Received a telephone call to confirm appointment day before; car had its MOT and was ready for collection as planned; car was cleaned.
Very impressed that Elms agreed to repaint my rusting hub caps free of charge as a good will gesture!
Staff all very polite and helpful
Met all my expectations, sorted out my problems quickly and efficiently in a professional and friendly way.
Great interpersonal skills, focussed upon my reason for being there I.e M.O.T +.Kept me in the picture, I.e. Status update during the waiting time in the showroom.
Pleased with the service but booking process was less responsive - doing me a favour by fitting me in almost a month later and no recognition that not all people live on the doorstep and have all day or more to hang around
Being an ex bmw dealer principal I understand excellence. I am delighted to say that the customer care at elms exceeded my expectation.
all done quickly
Everyone was very efficient, friendly and kept me informed every step.
Very helpful, the only slight criticism is the length of time I had to wait to book a courtesy car
Politeness, customer waiting area very good when waiting while service is being done, overall positive environment.
The problem was sorted! I don't think the problem should have arisen after only a week of buying the car when it had just been "serviced". I was also hugely disappointed when I was told I may have to pay for a £99 diagnostic test! Luckily I didn't
Timely commitment, friendly efficient staff, comfortable surroundings
No reminder prior to service(I was late which was my fault), quality of free car clean was disappointing and not as good as normal.
Would have been a 5 if the interior clean was a bit more through.
Work done as promised
Excellent service, the Service manager and team could not do enough!
No problems with service
Overall service was good. But the specific issue reported with iDrive was overlooked based on an assumption they made. The issues was iDrive stuck with a fixed miles remaining reported for next service. It is supposed to be a count down.
Great service-while-you-wait environment, able to work, relax and see new cars. Only minuses were that it took too long (2hrs) and that service manager didn't follow my specific request to update service booklet with last service.
Good communication and car was ready on time, very satisfied.
Excellent care taken while my vehicle was with them
Very quick at the desk, service video - liked it very much.
Fast, efficient and friendly staff. Exceptional attention to detail and offer of explanations. I left with a smile on my face and a newfound loyalty to the brand and to Elms centre. I've never seen customer service like this and I was most impressed.
A number of items have to be dealt with under warranty. Unable to locate a whirring noise from the engine area that has occurred since purchased.
The lady serving me on the service check in should pay attention to me, rather than chatting with her colleagues making me feel awkward
After collecting my car, on the way home, the tyre pressure warning came on and all four tyres were low on air so I had to make a de-tour to a garage to re-insert the air which was in them before I dropped the car off.
Although the service was booked by telephone it had not been logged on the dealers system. The service receptionist who was really helpful managed to get the car in for its service while I waited.
The service desk team were very efficient. We received a video e mail to run through the findings in detail
Very good service as usual. One disappointing aspect was that I needed a new tyre and when I asked if you price matched against other leading suppliers of tyres you said no I found the same tyres for less £50 each than you.
Very satisfied with the service provided.From arrival at reception to picking up the car on departure staff were friendly and helpful.
Very pleasant staff!
Cameron Ewen was knowledgeable, efficient and courteous with great attention to detail. He took great care in ensuring that I was fully briefed on the whole purchasing process and responded to any queries very promptly.
Very happy with all aspects of the service.
Good service. The actual handover of the car at the dealership was a memorable experience
A very professional and nice services from the staffs and manager. The staff has also taken time to phone and inquire if there was any problems and prepare to help with any question arising from operation the vehicle.
It was simply brilliant from starting to make my decision to delivery of my vehicle.
Great salesman, great communication during the long wait for delivery.
I was thoroughly looked after and as a repeat customer at Elms Cambridge, I felt that I was treated like a VIP.
Very attentive sales representative, responded very quickly to questions
The new car (BMW X1 M Sport) ticked all the right boxes. The salesman (Richard Lemon, BMW ELMS Cambridge) was very welcoming, efficient, courteous and had a very pleasing manner - no hard sales push. A joy to be doing business with him. Keep him!
Always friendly welcome
It was a seamless experience to purchase the car and a short delivery time.There are few showrooms where the staff are friendly and welcoming. I felt my needs of the car were listened to by Nick and he made it an enjoyable purchase.
Very friendly staff, didn't have to wait around and was in the meeting with Ben Bryan earlier than my appointment time was actually due.
Very professional service from everybody we met at the centre. If we had to wait, we were immediately notified of this and directed to refreshment area. Waiting was kept to minimum. Excellent salesperson, not pushy
Both salesmen I dealt with were very professional and patient not rushing me in making my choice, and the ability to get advice from a BMW genius was very helpful. The handover facilities and procedures were very impressive.
My time was very limited the salesman Adam went out of his way to work with me and actually brought the car to my house for a test drive to fit in with my shedual
Excellent expert discussions around the most suitable car. Test drives in 2 different models enabled me to make a decision. No pressures to buy. Very supportive salesman
Richard was very helpful and able to track down and information I needed.
From the minute we walked into BMW we felt at ease and well looked after, Mo listened to us & took into account all our needs. Any questions we had he was able to answer them straight away and made us feel completely at ease right through to the end.
The salesman Will was extremely helpful and informative
Very accommodating. Any issues that arose were dealt with quickly and professionally.
The salesman William Giles was extremely helpful we worked together over a number of weeks to try to get the right vehicle and price for me. He was extremely diligent and professional and I chose the final dealer because of the work Will put in.
Pleasurable and hassle free experience from start to finish
Excellent service from Ben Bryan
Service was pleasant and efficient. The deal offered was good and negotiations were open. Car was available on the date that was promised
Sales team were welcoming,polite and kept me up to date with the progress of the sale.
I was mad to feel important
Excellent service from Nick Murphy - honest and informative on our options and made us feel as valued customers.
Comeing up to Christmas I was stressed to get a car to help my mum get around over the Christmas time & the person who sorted this out for me was will I can't thank him either here done so well for me next car I get will be few him self mant thanks
All the staff at Elms went out of their way to make our new purchase memorable. From the warm reception when we arrived, to the help and knowledge that Nick gave us in choosing the right BMW for us. The handover was a smooth and pleasant experience.
Clean tidy premises welcoming and prompt service refreshments available qith choice