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ABOUT ELMS CAMBRIDGE.

Find out more about what we do and our team.

Latest News & Events

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The Elms Approved Used Deposit Contribution Event

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BMW xDrive

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Elms Cambridge continue to support Magpas Helimedix

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Exclusive Sales Event. 15-17 May 2015.

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Coming soon: The new BMW 2 Series Convertible.

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Elms customer puts xDrive to the test.

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The Elms Platinum Event. 11 - 13 September 2015.

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Customer Service winners at Elms Cambridge.

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The Elms Winter Sale. 27 December - 10 January.

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ELMS CORPORATE ELECTRIC RIDE & DRIVE EVENT.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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Technician

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Late Shift Technician

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CAMBRIDGE UNITED PARTNERSHIP LAUNCH FUN DAY.

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BMW APPROVED USED CARS.

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Local Business Development Manager

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Showroom Host

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Local Business Development Manager

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General Sales Manager

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Meet the team

Phillip Smyrl

BMW Sales Manager
  • Years at the dealership 1
  • Years in the industry 22
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Years at the dealership 10
  • Years in the industry 10
  • Department BMW

Jonpaul Shepherd

BMW Business Manager
  • Years at the dealership 1
  • Department BMW

Aidan Smith

BMW Product Genius
  • Years at the dealership 4
  • Years in the industry 6
  • Department BMW

James Farrow

BMW Product Genius
  • Years at the dealership 1
  • Years in the industry 4
  • Department BMW

William Hitchcock

Sales Executive & M Product Specialist
  • Years at the dealership 3
  • Years in the industry 3
  • Department BMW

James D'Arcy

Sales Executive
  • Department BMW

Jake Cummings

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department BMW

Anna Brown

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department BMW

Mohammed Elharrak

Sales Executive
  • Years in the industry 31
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Years at the dealership 1
  • Department BMW

Ricky Sewell

BMW Sales Executive
  • Years at the dealership 1
  • Years in the industry 3
  • Department BMW

Terry Bridle

Aftersales Manager
  • Years at the dealership Joined in 2015
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Years at the dealership 8
  • Years in the industry 8
  • Department Service

Andy Toseland

Workshop Controller
  • Years at the dealership 4
  • Years in the industry 30
  • Department Service Department

Sarah Moore

Service Advisor
  • Years at the dealership 3
  • Years in the industry 6
  • Department Service

Emma Lloyd

Service Advisor
  • Years at the dealership 1
  • Years in the industry 1
  • Department Service

Shane Jarvis

Service Advisor
  • Years at the dealership 1
  • Years in the industry 10
  • Department Service

Liam Bambridge

Service Advisor
  • Years at the dealership 4 months
  • Years in the industry 18 months
  • Department Service

Sophie Hilliard

Call Hub Executive
  • Years at the dealership 4

Gemma Costanzo

Call Hub Executive
  • Years at the dealership 2

Donna Knight

Call Hub Executive
  • Years at the dealership 3

Charlotte Rowland

Showroom Host
  • Years at the dealership Joined in 2015
  • Years in the industry Joined in 2015
  • Department Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

only identifying the problem

Service

Elms were very helpful and quick and I couldn't have asked for better service.

Service

excellent service from the service team; friendly & good communications

Service

Service was booked easily and I was kept informed of what was to be done... All was done and on time

Service

Professional service in all aspects

Service

Overall, a very pleasant experience!

Service

Although problems arose with an oil leak following the work, they were all dealt with well by the end of the process.

Service

I had to wait a few weeks for the appointment as I needed a loan vehicle. Other than that very satisfied.

Service

Service desk was ready at the time slot, friendly efficient service. Service was as expected and they respected my request for not cleaning the car. Refreshments were offered for my entire wait, with the sales person (Jake), coming over for a chat.

Service

Faultless customer service

Service

The service is good, especially it gave me the video of the car's examination.

Service

I came in to have a new part fitted in my 7 series ( air conditioning ) and one of the tec guys forgot to conect a lead to one of the fans. As a result I had a warning notice come up on the dash saying I had drive chain problems . T

Service

everyone was helpful - explained what the issue was well and gave excellent followup advice

Service

Regularly kept informed of timescales of when software upgrade was likely to be completed. Reasons for upgrade fully explained.

Service

Not completely satisfied as you didn't have a filter

Service

Problem solved timely and with no issues.

Service

Helpful and courteous staff at Ems BMW.

Service

Excellent pick up and return service. I would have given a 5 except that the team provided a video assessment of the car and I queried damage to the undercarriage - I have still not received a response to this.

Service

Much improved customer service from the service department. Helpful attentive staff. Fully explaining cost, timescales etc. They actually appear to care about my car which is important. The gadget man, Aidan smith is simply brilliant.

Service

It took rather a long time for a simple brake fluid service. To the credit of Elms Cambridge they did ring up afterwards to apologise for the time it had taken, pointing out that someone should have come out to me ( I waited at the Centre) to explain

Service

They did everything they were meant to and sorted out replacement cars whilst warranty work was carried out

Service

the staff where awesome the service took longer than expected but they gave me an area where I could work

Service

Welcoming staff and efficient service.

Service

Efficient service

Service

Very dissapointed, I spent all day in a service and still keep having the issue when white smog coming from the bonnet

Service

All worked efficiently with minimal inconvenience caused to my work arrangements.

Service

Excellent all round.

Service

Long wait to be seen to at vehicle hand over. 3 trips required due to inability to remove a locking wheel nut.

Service

good reception and service was good and on time

Service

The garage was able to replace a smashed back window at very short notice

Service

Speedy and effective service, friendly staff, great facilities.

Service

Work was completed quickly and great experience from service advisor - from initial welcome on arrival to explanation (and video) of what had been done.

Service

Excelent service . Staff pleasant. No issues following service

Service

The problem with my vehicle was diagnosed quickly and remedial actions started Further investigations are ongoing before final remedial action is undertaken.

Service

I change my wheels back to the summer set and have found that the rims are marked with grease as if the tyres had been recently fitted to the rims. Two of the stainless dust caps had been replace with plastic. Car wheels were immaculate on purchase

Service

I had asked for all necessary work to be completed in one visit irrespective of time that it would take because it is not convenient to drop-off and collect.

Service

Car was booked infor 10am. As requested by elms i arrived at about 9.40 (asked to arrived at 9.50am). The car wasnt collected from where I parked it until about 10.35am ..... I was told would be done by 11 ...I didnt leave until abovut 11.40am.

Service

Very helpful, start to finish, Emma in the service team always sought yo look after me

Service

Everything was done on time and professionally

Service

We were not given any transport options. The waiting list for any enquiries was 4weeks. The check report up was very incomplete. We had to ask around at the centre about the points that we were concerned about the car. Customer service was very poor.

Service

Fantastic service by Emma Lloyd ! Professional as always.

Service

Friendly efficient service. Inclusion of video vehicle check a pleasant bonus

Service

Faulty horn was discovered on health check, estimate cost of repair £31.20. No one informed me until I went to collect the vehicle. Surely the repair could have been done whilst the vehicle was at Elms rather than having to make a 40 mile round trip.

Service

Daft question! I was wholly satisfied

Service

Good feedback. No hassLe.

Service

My service was carried out as expected and additional works identified with the option of fixing these at a later date.

Service

Friendly, informative and helpful staff.

Service

Polite and efficient staff

Service

The car handles noticeably much better than before the service

Service

I had to wait for a manual courtesy car to be returned, as the previous user had not brought it back in time. Petrol tank was on reserve, so had to add petrol straight away.

Service

A planned fitting of a replacement part was completely forgotten. A corrosion inspection I requested did not happen. A satnav upgrade I requested was not mentioned on collection so I still need to enquire about that.

Service

Due to the large number of points on my licence, I was unable to take the planned hire car. I was chauffeured home and my car was returned to me but I did have to re-plan my working day based on being car-less.

Service

N/A

Service

Everything was carried out to the highest standards, on time and with courtesy

Service

Easy to deal with face to face although phone/email to get booked in not great, fantastic for giving reply back on the work carried out

Service

No delays, no problems, no hidden extras, fair price, great job.

Service

Car serviced, with a full valet to a high standard in half a day

Service

work done satisfactorily but a charge of £69.50 for tightening handbrake was excessive. Later complained and received immediate refund and an apology. My letter of complaint was well handled.

Service

Car repaired and delivered on time.

Service

only a minor problem but ok

Service

staff were courteous, friendly and efficient

Service

Very happy but a bit cheesed off that I had to arrange for transport back home and back to again wham my car was ready

Service

Very good service, Emma especially was very helpful and ensured that my car was fixed quickly and conveniently.

Service

Staff very courteous and efficient.

Service

Elms are utterly professional and dedicated to customer satisfaction.

Service

The job took rather longer than indicated because of other jobs over-running.

Service

Good customer service. Efficient Service Advisor ??

Service

The work was carried out effiently and within the quoted time. The vehicle was also cleaned to a high standard. I also received a video showing the condition of the tyres.

Service

Dealership is in an inconvenient location, but the while-you-wait service is helpful and the environment allows working. Service itself was fine, though not cheap. (Four time units to replace a headlamp bulb - next time I'll do it myself!)

Service

Highly efficient, courteous, and very good value for money.

Service

Booking handled efficiently. Warranty worked completed to my satisfaction.

Service

Efficient, cost effective

Service

I am waiting feed back on why three tyres became illegal within 18 months and 18 ,000 miles. 10 days after the service my car broke down in Paris France from a faulty ventilator. I have asked for a call from the service manager to discuss; still wait

Service

Sllow desk service No Mot advice tyre wearExpensive mot

Service

Although the service otherwise appears satisfactory the engine oil was only filled to half way between minimum and maximum. The oil use between services is possibly going to mean a top up is required.

Service

Systems were down when I arrived so I had to sit for bite car for 20 mins or so but otherwise service was excellent.

Service

Very good service - hire car was delivered and collected out of hours and my car returned after warranty repairs looking immaculately clean

Service

great service personnel

Service

Very easy to arrange and helpful customer service. Hire car was perfect

Service

All communication was great when it happened, only dropping 2 stars because I had to call up a couple of times to find out what was going on as it was late in the day (on the day of collecting my car). But otherwise the whole service was fantastic

Service

Great service

Service

Very professional from start to finish.

Service

Polite, thoughtful, attentive, detailed and reliable. These words apply to the period before I decided to buy, continued during the new car's construction period and since taking delivery.

Sales

Delay in delivery but given loan car for 3 months.

Sales

The staff were fabulous. They helped us with our decisions without being pushy and we always had the impression that they were working for us and in our interests. Freindly and informative, they answered all our questions.

Sales

The salesman Mo ensured that everything was taken care of in a very professional manner.

Sales

Justin Reason and his team dealt with a difficult situation (recorded elsewhere) extremely well.

Sales

Staff helpful car arrived early.

Sales

excellent service from James D'Arcy(salesman) at Elms

Sales

The experience we received from the sales advisor (Tim) was completely brilliant he was very informative and had lots of knowledge

Sales

Polite, efficient buying experience

Sales

Helpful staff ,but would have liked to see an X1 in showroom.

Sales

The salesman, Mohamed, was very welcoming and knowledgeable. He was not pushy, which I do not like. My wife and I did not really intend to buy a new car at that time, but we came away with a new car.

Sales

I had no reason to find any fault in the service and attention

Sales

We were very well treated. the salesman fully engaged with all the family as did the other members of staff We were made to feel important.

Sales

I felt satisfied with the deal offered and the process of handing over the car was very smooth

Sales

Excellent communication and nothing too much trouble all the way through the process. Superb service on collection of new car.

Sales

Some confusion over one of my visits - message not passed to sales rep so he was not expecting me when I turned up.

Sales

Originally I contacted via the website but got no reply after designing my spec online. I was advised to book so did but my appointment was not confirmed via email so was required to wait for a salesman on arrival, luckily my father had dealt

Sales

Excellent service, very helpful.

Sales

Great friendly service

Sales

Mark Thomas was absolutely delightful from start to finish. He answered all questions I had about the car

Sales

Throughout the purchase I had been treated like an individual rather than "one of many customers ".The customer service was excellent and very professional .Thank you

Sales

The whole deal went through smoothly and with little fuss