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Friendly staff. Easy and accommodating booking. Superb facility with nice waiting area. Good customer service and explanation of work status and completion report.
Everything was done as specified, nothing unnecessary was pushed on me, communication was good and the car was returned wonderfully clean
The staff were incredibly helpful on the day, and they're a credit to Elm's BMW.
Only in for an MOT which was completed satisfactorily apart from the courtesy car was filthy dirty on the outside and was told that my front tyres are wearing and that they could have been put on wrongly, Elms fitted them.
Our apologies for the condition of the loan car, we have installed a process to prevent this happening in the future. Thank you for taking the time to give your feedback.
Good service from Elms but was without a car for several days (may not have been able to do anything faster though it is pretty inconvenient).No courtesy car was offered, though as it wasn't a scheduled service, none might have been available.
I was kept waiting with one of your colleagues just clicking in a PC, then she got up and walked away - better to let me know what's happening than to leave me wondering. Otherwise all very good.
Had to chase continually to get an acknowledgement you had the car and were working on it on the Monday after a Saturday pickup. Late afternoon in the end.Delay in getting a tyre - 4 working days. Didn't turn up as promised on Weds, had to a day
Service was done and issues addressed. However one wheel still showing signs of corrosion. When car was returned tyre pressures were incorrect. For example front off side at 26PSI front nearside at 29PSI.Small scratch on bumper that was new.
Work was completed on time, and I was well looked after. I took one star off as they forgot to stamp my service booklet, so I've posted this to them to get sorted.
Thank you for your feedback, my apologies for the inconvenience caused having to forward back your service book, we are currently reviewing process to improve our customers experience. Thank you for taking the time to offer your feedback to assist in our improvement.
Emma in service was brilliant and very efficient calling me with updates etc
Overall the level of care taken was good, though completion of service was significantly longer than I was told it would be.
The whole process was fine, but following valeting the inside of the car had a strange smell, somewhat akin to a perfumed air freshener. I have taken this up with the dealer, but they are at a loss to explain. I shall not have this done in future
Thank you for your feedback, Elms Cambridge will review all products used in by our cleaning team, we have be careful to select unperfumed products it used or in the case of cars being cleaned through our service business just clean water is used. Your feedback is appreciated to assist Elms Cambridge to improve our customers future experience.
I was made to feel welcomed, shown where the coffee and biscuits are and made to feel really comfortable. I was informed exactly what was to happen and the time levels it would take.
The telephone conversation stating what work needed doing when I booking had not been noted accurately. Then both on arrival & collection I felt that the service agent (Sarah) was disinterested in me, my car and the work needed/carried out. Poor
Slight confusion when car would be picked up then pickup was delayed, apart from that all good.
From service appointment to collection excellent service
as promised on time and clean car at the end
Was told a sensor was showing the wrong reading. It could be reset under warranty but that runs out in 8 days. You could leave your car but will take 24 hours. Anyway, you wouldn't have known if I hadn't told you so don't worry about it.
Elms Cambridge thanks you for you feedback, the advisor conveyed the message that the car was still drivable badly, our apologies and thank you for the feedback to be able to improve our customer experience.
The time between trying to book the car in for attention and actually getting a date was too long.The way I was dealt with on the day was excellent.
Thank you for your feedback, Elms Cambridge reviews booking lead times to be flexible to customer requirements continuously. Our apologies for the delay you encountered on your visit and customer feedback is valuable in improving the service we offer.
Good service all round
Very well done and efficient good time also
Service was out of this world
Supported by the Service Manager, the Technician installing the device worked into the early evening to complete the job. Much appreciated!
Elms Cambridge always look after their customers well
I booked an appointment for an MOT and then found out later I needed a small service. So the appointment was changed (over the phone) to a time when both service and MOT could be done. When I arrived at the agreed time - contd below
Well looked after!
Very friendly efficient service, made to feel welcome and important
Appointment was taken 3 weeks in advance and required part was ordered. Kept car for 3 days at the service Centre, but one of the important work not completed due to unavailable part.
Dealt with efficiently, politely and professionally
On time, good communication and use of facilities allowed me to work while the service was completed
Took my car in, picked up the loan car and returned at 5pm to pick up as agreed. Had to wait a few moments for invoice to be made up. Car clean ready to go. Thank you..
The staff were very welcoming and detailed with any questions I raised. The complementary car was could be of higher quality but maybe I'm being picky haha.
All work completed within expected timescale
Because it's not even my vehicle it's my wife's. I personally would not buy a vehicle from elms cambourne due to the disgraceful way we were treated when we purchased her last vehicle !!!!!!!
Fitted me in without an appointment to fill up Ad Blu.Also cleaned the car very well free of charge!
Good service and support
I asked a question ref: BMW connect drive of which I am yet to receive an answer!
Excellent cpourtesy car made available and when collecting the car I was met by the Service Manager (cannot recall name) but he was extremely impressive and attentive.
I can trust Elms will service my car professionally and fully with no phantom faults The staff are friendly and provide good details of what is to be done and what was done and found
The inspection 2 service and brake fluid change were completed as expected. I would normally rate as 5/5 however, due to the lack of clarity on pricing - see 3 below - I'm afraid that I have pulled the rating down by 1 overall.
The booking process was easy. I received a note telling me I needed to book for my end of life warranty check, service and MOT and I was able to do all of the aforementioned in one visit.
The price was bordering on robbery , I have another quote from another Bmw dealer that is £200 less for the same work.
Friendly and professional manner of staff. Work completed on time. Excellent facilities to get some work done as I waited. Availability of video so I could see exactly what the issues identified in vehicle health check related to.
The service was started on time and the quality of the work was excellent
all worked that the car was booked in for was done
An issue with my dust caps being replaced without notification
I had a minor issue with my new BMW320 but this was addressed quickly and effectively by Elms knowledgeable and professional staff
The service I received from Elms was fine, but it was expensive just to change a dipped headlight bulb, a job which on previous cars I have always been able to do myself. The design of the 520d makes it very difficult to access the bulbs oneself.
Very good personal service but had to wait awhile as nobody was at the service desk on my arrival.
I thought the service was very expensive
efficient and informative
Nice friendly staff with a professional attitude
It was the third attempt to correct a problem, but I am satisfied that it is now done.
My car was collected and delivered after service
The waiting time was one hour longer than we were told on arrival.
The problem was resolved
Very efficient and professional
Completed on time
Despite concerns over the cost level for the work needed, Emma went the extra mile and got BMW to agree to cover most of the cost as a goodwill gesture. She made a real effort to help and alleviate a major upset over the issue.
Service completed on time with a video of a fault discovered.
Completed everything due to be undertaken on the vehicle
It's hard to say. I think it went well. The staff were pleasant and polite and the car was returned in good order. It'd be nice to have detailed the exact nature of what was undertaken for £250.
There was a problem in arranging my courtesy car (which was booked very much in advance) but the agent did not have the booking. The dealer gave me a lift back to work though.
I booked the car for a 90 minute turn around at 1000. Returned to the showroom and noticed the car was still parked in the car park at 1110. Did not finish until 1315. Luckily I was on a day off.
The friendly personnel were available and efficient.
Very professional and friendly - great service
Car was tested and sorted out. It took far longer to do and there was little communication to me.
I had no problems
The service was excellent, over the course of the two days that my car was in I was kept up to date with progress.
I have given my feedback verbally shortly after the service work, both by calling the dealer and a few days ago via a follow up customer service call. All was good except that when I lifted the bonnet, the engine cover had not been fitted correctly.
given inconsistent information
Car wasn't fixed. Seat still squeaks, knocking sound from rear of car is still there
The dealer has fantastic environment, very convenient and very good salesmen. Needs some improvement in the service advisors area. I had a single punctured tyre, not in stock Continental run flat, had to return 5 days later to sort it out.
Always friendly, and always happy to help
Good customer service throughout.
The winter wheels weren't there to be fitted on the first occasion so I had to come back on another day.
Good experience, car available on timeHowever on collecting the car I was told I had a gearbox oil leak. Elms had not checked history to see that an oil leak was fixed at a pervious service. Then the story was perhaps oil is left from last service!
The staff at ELMs were courteous and efficient, and the service was carried out on schedule to a high quality. My car was also thoroughly cleaned before was returned. I also appreciate the service department opening at 0730 so I could get to work
Staff were helpful and very customer focused
Queue to book in, in which I was 1/2 an hour. The last 10 minutes seemed unfair as a customer behind me in the queue was known to your team member and he got seen to before me. Also not all service requests, clearly told of on phone, got acted upon.
I was telephoned about the recall and was told the appointment would take 20-30 minutes so I said I would wait while the work was carried out. It ended up taking almost 2 hours so I was not delighted with the wasted morning! Others problems too......
An MOT test was done whilst I waited. Refreshments were available and comfy chairs provided in a quiet environment to relax in. The job was completed within the 90 mins allowed for express 'while-u-wait' service and the OBC was updated appropriately.
Kept informed of status and options.
Everything went smoothly
Fast speedy turn around
Everything from making the appointment to having the 1st service conducted was very efficient plus the staff that I dealt with were very professional.
Courteous and understanding staff
your staff being very professional
Liam on service desk looked after us really well and Darren was excellent on resolving a long standing problem with the car
Friendly and efficient staff with good facilities for waiting at the dealership.
Shane in service has again been particularly helpful. He is very professional and helpful when I've had dealings with him
I was reminded my service was due, it was booked in fairly quickly and carried out while I waited. Staff were courteous, service was efficient, coffee was good, car was cleaned.
fast efficient and polite service
Good service and facilities and comfort
Good communication, polite and straight forward. Liked the video.
staff not very helpful,couldnt find that it was booked in for that day and went off for 15 minutes leaving me sitting around. Also no courtesy car available Was told on phone it was ready, when i arrived to collect car had to wait half hour
Customer service, attitude of the dealer, quality of the service provided - all very low
process went smoothly and the service person was most helpful and informative
The entire journey, from the day I first turned up to the day I drove away in my new car, was a complete pleasure.
Thank you for you positive comments with regards to your recent interaction with ourselves, providing a great customer experience is a key objectives and focus for all at Elms, keep enjoying your new car.
I thought the whole process from the beginning was very clear, everything was explained to me perfectly, Ricky Sewell from Elm Cambridge was the person who made my experience possible, 10/10 from me.
Friendly, knowledgable and down to earth staff.
Very efficient and welcoming. A very immaculate showroom with some beautiful cars on display
Mo & Aidan made the entire experience memorable and they clearly know their product.
The tyre pressures on the car had not been sorted when i took delivery. Due to run flat tyres this was not obvious until i tried to set the tyre pressure system and i kept getting a warning, leaving me to sort myself using a foot pump.
thank you for your feedback and my apologies for your experience, we have since reviewed process to improve the service we offer and to ensure there is no repeat of this error, thank you taking the time to write your feedback.
Very simple process. Mohammed quickly grasped the concept of what I was trying to achieve and was able to take me there painlessly.
Because I was completely satisfied!
thank you so much Mohammed Elharrak. I can't thank you enough your customer service is 5 star.
We felt that you were trying to please us, not just sell cars.
Treated well and kept informed by all staff members I dealt with.
Test drives cancelled cars unavailable and delay and confusion as to whether the car I chose was available not Alexandas fault I must add.just spoilt the experience a little got there in the end.
Thank you for your feedback, following your comments we have reviewed our demonstration fleet to have greater coverage of BMW models available for demonstration to be able to give our customers the best possible experience, thank you for your constructive feedback.
The service provided by the sales person Jake Cummings was excellent from start to finish, he was very knowledgeable and made the whole buying process very simple. I also enjoyed the presentation of the new car from behind the sliding doors!
Friendly efficient team - nothing was too much trouble.
James white was amazing in every shape way and form. This is all because of one individual that i am giving this rating.
The experience was very pleasant and the sales manager Adam Bonnett was excellent . I felt very relaxed in approaching this purchase and was given all the help I needed to make the right decision. Very good follow-up.
Everything from when I first walked into the showroom to when I picked up the car went well.
really cared for.
Absolutely brilliant service from the start to finish Elms Cambridge BMW. The pinnacle was the delivary of the vehicle where vehicle is hidden behind a sliding door and a grand experience is created.
Our Sales Executive, Anna Brown, made the process simple - listenened to our requirements, followed up in a timely manner, and kept us informed at every step.
Happy with the price of car and excellent service from sales team
This is my second BMW from Elms and my second bought through their sales consultant Mohammed Elharrak. Superb service both during quote stage and then after car ordered regular weekly update on car progress. Excellent handover experience too.
All staff we encountered were polite and enthusiastic. You really felt they were proud to be selling a BMW car. Surroundings were immaculate with choice of models available to open and compare. Although not our local area I will return happily
Full undivided attention throughout the process. Friendly atmosphere. Good and clear expertise from the sales person regarding my requirements.
very helpful and knowledgeable staff who spent as much time as i wanted considering the purchase--did not feel pressurized at any point
Good service but annoying to have to keep going into the showroom at different times to sign documents
Initial difficulties in arranging a test drive prior to purchase.
I was able to see a number of x1 cars in various trims. This enabled me to choose the model & spec exactly to my satisfaction.
Steve handled the car Handover perfectly, given I had driven for two hours he managed the perfect balance of efficient and friendly handover, went over all the paperwork and car show round and got me back on the road relatively quickly
Mo and the finance team led by JonPaul were always helpful and very pleasant to work with.
very professional and straight forward dealing
Quality of support and high knowledge about product and different offers
Everything was done to make sure that we were kept informed of progress, and that everything went as smoothly as possible. Everyone we met was very friendly, open and informative. Our children were kept entertained when we visited the showroom.
Was very easy and staff very helpful
The staff, Mo in particular, were extremely helpful, nothing was too much trouble.
From the moment I stepped foot into the show room, all the staff have been very professional and approachable.Our salesman kept us updated with progress of our new car, the handover was wow!
A very pleasant and easy experience with very friendly staff who deliver what they say.
i was given the time and was given many options to get to what I ended up with
Buying my new car at Elms was exceptional. The staff were courteous, knowledgeable and highly professional. At all stages I was kept fully informed and all questions were addressed well. The presentation of the new car to me was very impressive