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I really appreciated the courteous staff. I liked getting the video of my car, which explained what work was needed. My experience is that it's not easy to rapidly book an appointment.
Pretty standard service. Didn't actually answer my questions as the service people at the desk had no idea what had been done to the car. Did not make an attempt to talk to serviceman who attended the car.
Finally everything worked as it should
Polite and friendly. No delay. Price as quoted.
amazing ! were totally looked after , when we took our x5 in for new locks after it had been stolen
Dealt with very well and failed MOT consequences handled professionally and quickly.. But I reported a vertical light aim failure notice when I arrived and despite having the car all day, this was not looked at and needs a return visit
As the service had to be done at relatively short notice I was unable to have a replacement vehicle. This was because my service partner details was not set correctly in my car so it did not let Elms know the service was needed.
Work was completed as planned and car was ready when promised.Very thorough handover of the car on collection.
Aaron Pettican was responsive, helpful and highly effective at helping us buy the car we wanted. This is the second time we have asked Aaron to help us find the right BMW and he was excellent once again.
Completelysatisfied with the service
The service was completed on time, details of checks were given and staff were helpful and courteous throughout.
In finding out that there was another problem with the car, which was covered by my warranty, they went ahead and fixed this too. Special mention to Shane Jarvis for this brilliant customer service.
good service from time I arrived until I received my nice washed car
Dropped car in at 0800, with an appointment for service at 1200. Told the receptionist that I was at a meeting locally until 1030 and therefore anything that could be done to speed up the service would be appreciated. Service competed at 0945
The appointment was prompt, staff organised, facilities for waiting good, reassured that problem had been dealt withCar valeted as extra courtesy
Friendly staff and professional service
Service took the time I was informed it would and was able to use the facilities with my daughter during the wait.
Completed in the 2 hours whilst I waited - albeit was very expensive as I'd only bought it 4 months earlier from yourselves!
Organised and efficient
The service itself was dealt with OK, but it's the outcome I wasn't particularly happy with.
Friendly, informative and comprehensive service I particularly thought the pod cast inspection of my car was fantastic, I could connect with what the technician was doing and saying - very re-assuring please do more.
Service completed, but error made by BMW dealer on date hence delay in starting service. Also, brakes not checked as requested specifically to identify and correct squealing brakes.
Very good overall
Well informed, took time to make sure I knew what was happening and what was need from me. Quick and easy to work with.
I was quoted a price of £260 for the service. After checking online I discovered bmw had an offer on for the same work for £160. I mentioned this and they honoured it however would have been happy to charge £260. Also did not get my device book stamp
Exemplary customer service
Quality of staff and customer focus
Very happy the video was a nice touch. May have been coincidence but even my driving position was as it should be when the car was returned.
Excellent service as usual..I had a problem with increased fuel economy and car pulling to the left fault traced to a tyre fitted incorrectly .
All that I have come to expect from a BMW dealership
There was confusion over the date I was booked in but the service rep sorted things out without any fuss.
Staff were helpful and kept us informed at all times.
Great service and communication, excellent dealership and facilities, very quick service.
First time I had taken my car to Elms for a service. Could not fault it. Excellent
They got the job done, consulted me about the extras, ticked all the boxes.
The team had done inspection on the vehicle and found the oil level to be at minimum and recommended a top up but didn't have the initiative to rectify the issue while the car was in the garage.
Whole experience very pleasant from drop-off to collection. The only reason for the lack of a completely perfect score is that on previous occasions the car has received a really thorough wash and clean, but it didn't feel as well done this time!
Car was returned to me repaired and spotlessly clean and the "health check" is excellent
Did everything this time around to our satisfaction, no problems at all.
All work completed on time as discussed
My 5 year old 5 series was in for Valet service using a voucher which reduced the price to £30. I was generally happy with the result apart from the fact that not all the fly squash was removed from the front of the car. I washed them off myself.
On time, as requested, car cleaned and delivered back ahead of schedule.
James was very helpful, courteous and did a great job for us.
The X3 is my first BMW ever after Audis etc. Because the steering is harder with the X3 I assumed there is a problem with the powersteering. When I came for the check I was asked the right question: Is this your first BMW? But not at the phone.
Problems fixed & I was told my car was ready for collection only to get there & find it wasn't ready and was still being cleaned so had to go without the full service I was expecting which was disappointing.
Very swift, easy purchase of a car. Sales person around for every step of the way.
Pleasant reception , stress and trouble free - nothing too much trouble to meet my requirements
My wife waited with our 3 year old for one hour and 50 minutes for an assessment of a faulty door lock which we had booked in for. Later that day I then receive a video of the underside of the car checking tyre depths and brake discs!
Excellent service.Staff friendly and efficient.
+ Staff polite and helpful+ Good selection of drinks+ Nice area to work in whilst I waited+ Free wifi good- Was booked in for 90 minute service, took closer to 2 hours, meant I had to cancel appointment I had following service.
Very comprehensive service and the customer experience at Elms has always been top class. Each time I've visited the showroom, even pre sales, I've been treated exceptionally and made to feel very welcome. Video email of service was also good.
After booking service I got reminder call and car was ready within informed time period.
Had to keep contacting you and no one called back when I was promised
Everything was good. It is just very difficult to arrange a curtesy car or lift home without booking a month in advance. More curtesy cars and/ or more drivers would be a big plus
Great personable service, loan car, love the video check.
The part needed for my car took nearly 3 weeks to come in.I was given a loan car which I had to pay £12 a day excesss which cost me £120
It was my first visit to Elms as I initially purchased the car from a dealer in Essex. I arrived before opening time but someone let me in, made a drink, kept me informed and everyone reporting for work greeted me with good morning and a smile.
Excellent and efficient
They did a through inspection even though I only brought 2 issues to their attention
Service was excellent once I got there in person. It was a bit of a pain trying to organise the logistics with someone on the phone at a completely different location.
I was there from 8am until 5:30, not a problem as I worked from the centre, but it would have been better if I had got the car back earlier - esp as I had booked it in for the full service and brakes
Wrong part ordered, needed two visits but second visit was organised well.
Great people great service
Great service desk personnel. Natalie was very friendly, helpful and informative.I like the video that is emailed to show tread depths.Great coffee!
Due to excellent service provided by Natasha who did an excellent job of fitting my car in for service (& arranging courtesy car at late notice), following an error made by the bookings team (car booked in at wrong site).Very courteous & professional
Because this is what I feel. Nothing wrong but nothing great. Natasha (?) was very pleasant which was nice.
Very professional approach by all concerned.
Charged me £99 for full vehicle check when all they needed to do was read the error code from the on board computer. Found £1600 worth of work unrelated to the problem I was having. I took the car to an independent garage and they fixed it for £187.
On the sheet handed to me there is a comment that the front discs are corroded, I have noticed surface rust on all of the discs when the car has stood for a couple of day. Is this a problem, is it covered by warranty??
Helpful & efficient staff. I was kept fully informed throughout (by Emma Lloyd)
All went smoothly and staff friendly, knowledgeable and helpful.
Always find the service very professional with the staff helpful and assertive. Never wait very long/ and the showroom always very welcoming while you do wait.
In recent years I have had the pleasure of owning a number of good quality cars, Lexus, Jaguar, Audi & Mercedes Benz and always been pleased with the service I received. The service received at Elm's significantly raised the bar, well done!
You sorted the replacement tyre but not the wheel refurb
Because your services = faultless
Very friendly staff, from receptionist to the salesperson I was dealing with. I was thoroughly informed of everything, all questions answered, and under no pressure. I was kept well informed of updates on my new car.
Excellent customer service.
Ben Bryan made everything simple, quick & very easy to buy & obviously is very enthusiastic of BMX products
Anna Brown and Aaron Pettican listened and got me the car I wanted at the price I was happy to pay.. Very professional, pleasant and flexible approach. In fact everyone at Elms are great, hence this being by 2nd car from them.
Excellent attention from sales person.
Excellent communication throughout. The car was very well presented on collection.
I was dealt with quickly and professionally at all times
The sales representative Mohammed Elharrak at Elms Cambridge is very experienced and helpful. Finally we found a perfect car for my family with his help.
The sales staff worked very hard to find a deal that suited me. At all times they were helpful and there was no "hard sell". I tend to be put off very quickly by high pressure sales techniques so this was much appreciated. Delivery was slightly late.
Very impressed with Jake Cummings. He went out of his way to process additional extras and helped in ensuring I was able to get the required documentation signed and returned. Placing the order could of been smoother with the original sales person.
would have been 5 stars, but the salesman left two days before i took delivery and the handover to other staff was non existent. so while irritating, staff did get their act together and made a good recovery on the day.
James was excellent, always on hand to answer questions and find me the best deal.
Staff were very knowledgeable and attentive. Communication was always timely.
Extremely good service with no real effort required by me.
both Paul R and Mohammed at Elms were amazingly informative, honest and professional throughout the sales process. Excellent
I was offered a good deal on the car in a straightforward manner - no messing around.
Very helpful informative friendly staff
Mo was completely on the ball and updated me throughout
Very good team - all members of which were friendly and courteous
Very polite staff Refreshments offered Knowledge of cars good
The sales person Mo was fantastic to deal with.
From our first encounter with the showroom we were greeted with a smile by the reception staff followed by an introduction from Nicholas Murphy the sales representative.At all times it felt a relaxed process without any pressure.
Mo the salesman was attentive, knowledgeable and the absolute professional.
A wonderful team at Elms Cambridge who really look after you
Attentive and friendly service - time and commitment to ensuring my satisfaction
The process was quick, simple and I got a good deal
Relaxed atmosphere, friendly and professional service, clear explanations.
Customer focussed. No hard selling. Helped me to get what I wanted.
Darren Powell couldn't have been more helpful. He knew everything we asked and if he didn't know the answer he always went and found out.
The salesman James Darcy was totally professional in every way. In fact it was down to him that we purchased a BMW & not a German rival.
Our sales person Ali was great! She was honest and open and found exactly what we needed. She was also very accommodating (as was the rest of the team) when it came to looking after my Family needs.
Our advisor Alexandra Nicolson was fantastic. She was prepared, friendly, honest and genuine. The purchasing process flawless. The servicing department doesn't work the hours of the sales so the navigation could not be unlocked at pick up so 4.8.
The Sales Executive Nick Murphy was helpful and honest. I trusted him.
From start to finish great sales staff (William Hitchcock) who wanted to understand my situation and then worked hard to fulfil the brief I had given them in a non pushy way.
William was able to answer all my questions and able to help with any query.
excellent communication throughout and a very smooth purchase experience
At all times I received a very professional and polite service from the staff that I dealt with.
Excellent practical appropriate advice and kept very well informed by Mo my sales consultant.
I was always welcomed and James D'Arcy did an excellent job in terms of selling the product and answering my queries.
Excellent service and advice
Everything ran smoothly from start to finish.
Salesman (Mo) came in on his holiday to check details of my order and accept a deposit.
Anna brown made the whole process very smooth fromStart to finish.
Staff were available, flexible to my requirements, and very professional.
William Hitchcock was incredibly helpful, answering all our questions and we never felt rushed or pressured to make a decision. We thought he helped us pick the right car for us. His customer service will likely keep us as BMW customers for life.
Communications were always clear and car was delivered on schedule. Friendly staff and very helpful.
Excellent service throughout by the salesman Ricky and by Jake at Handover and especially Adrian "the tech expert". A nice touch!I keep showing my friends all the new features.Even though I was travelling the team at Elms all made it happen on time