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First time I had taken my car to Elms for a service. Could not fault it. Excellent
The team had done inspection on the vehicle and found the oil level to be at minimum and recommended a top up but didn't have the initiative to rectify the issue while the car was in the garage.
They got the job done, consulted me about the extras, ticked all the boxes.
Whole experience very pleasant from drop-off to collection. The only reason for the lack of a completely perfect score is that on previous occasions the car has received a really thorough wash and clean, but it didn't feel as well done this time!
Car was returned to me repaired and spotlessly clean and the "health check" is excellent
Did everything this time around to our satisfaction, no problems at all.
All work completed on time as discussed
My 5 year old 5 series was in for Valet service using a voucher which reduced the price to £30. I was generally happy with the result apart from the fact that not all the fly squash was removed from the front of the car. I washed them off myself.
On time, as requested, car cleaned and delivered back ahead of schedule.
James was very helpful, courteous and did a great job for us.
Very swift, easy purchase of a car. Sales person around for every step of the way.
The X3 is my first BMW ever after Audis etc. Because the steering is harder with the X3 I assumed there is a problem with the powersteering. When I came for the check I was asked the right question: Is this your first BMW? But not at the phone.
Problems fixed & I was told my car was ready for collection only to get there & find it wasn't ready and was still being cleaned so had to go without the full service I was expecting which was disappointing.
Pleasant reception , stress and trouble free - nothing too much trouble to meet my requirements
My wife waited with our 3 year old for one hour and 50 minutes for an assessment of a faulty door lock which we had booked in for. Later that day I then receive a video of the underside of the car checking tyre depths and brake discs!
Very comprehensive service and the customer experience at Elms has always been top class. Each time I've visited the showroom, even pre sales, I've been treated exceptionally and made to feel very welcome. Video email of service was also good.
Excellent service.Staff friendly and efficient.
+ Staff polite and helpful+ Good selection of drinks+ Nice area to work in whilst I waited+ Free wifi good- Was booked in for 90 minute service, took closer to 2 hours, meant I had to cancel appointment I had following service.
After booking service I got reminder call and car was ready within informed time period.
Had to keep contacting you and no one called back when I was promised
Great personable service, loan car, love the video check.
Everything was good. It is just very difficult to arrange a curtesy car or lift home without booking a month in advance. More curtesy cars and/ or more drivers would be a big plus
It was my first visit to Elms as I initially purchased the car from a dealer in Essex. I arrived before opening time but someone let me in, made a drink, kept me informed and everyone reporting for work greeted me with good morning and a smile.
The part needed for my car took nearly 3 weeks to come in.I was given a loan car which I had to pay £12 a day excesss which cost me £120
Excellent and efficient
They did a through inspection even though I only brought 2 issues to their attention
Service was excellent once I got there in person. It was a bit of a pain trying to organise the logistics with someone on the phone at a completely different location.
I was there from 8am until 5:30, not a problem as I worked from the centre, but it would have been better if I had got the car back earlier - esp as I had booked it in for the full service and brakes
Wrong part ordered, needed two visits but second visit was organised well.
Great people great service
Great service desk personnel. Natalie was very friendly, helpful and informative.I like the video that is emailed to show tread depths.Great coffee!
Due to excellent service provided by Natasha who did an excellent job of fitting my car in for service (& arranging courtesy car at late notice), following an error made by the bookings team (car booked in at wrong site).Very courteous & professional
Very professional approach by all concerned.
Because this is what I feel. Nothing wrong but nothing great. Natasha (?) was very pleasant which was nice.
Charged me £99 for full vehicle check when all they needed to do was read the error code from the on board computer. Found £1600 worth of work unrelated to the problem I was having. I took the car to an independent garage and they fixed it for £187.
All went smoothly and staff friendly, knowledgeable and helpful.
Always find the service very professional with the staff helpful and assertive. Never wait very long/ and the showroom always very welcoming while you do wait.
Helpful & efficient staff. I was kept fully informed throughout (by Emma Lloyd)
On the sheet handed to me there is a comment that the front discs are corroded, I have noticed surface rust on all of the discs when the car has stood for a couple of day. Is this a problem, is it covered by warranty??
You sorted the replacement tyre but not the wheel refurb
Because your services = faultless
In recent years I have had the pleasure of owning a number of good quality cars, Lexus, Jaguar, Audi & Mercedes Benz and always been pleased with the service I received. The service received at Elm's significantly raised the bar, well done!
They did my mot and replaced my wheel and gave the car a good clean.
Great friendly service as always. For BMW or mini look no further than Elms.
After recieving my car I noticed a few scratches on the bodywork
Efficient booking system.Good communication during the day advising of status.Refreshments available on a hot day.
on collecting my car after first service and some warranty issues I was an hour away from the dealer when I noticed the service reset had not been carried out I returned back to dealer to have this reset.
I really appreciated the fact that Shane Jarvis continually updated me on my cars progress due to the unexpected delay in obtaining a required "part" for my car.
Staff at Elms were extremely efficient during check in and I was kept informed throughout regarding problems encountered with the car during the service. Return of the car was also very efficient with an explanation of work carried out being given.
No problem with level of service or quality. In an ideal world I'd like to pay less.
Everything about Elms Cambridge is focused on quality and this comes across from everyone
Disappointed I wasn't fully explained the cost of repairing the Differential oil leak - told that it would cost £99 for an investigation to determine the leak, plus extra costs for repair. Printed report says £25.14 repair cost, was it a seal?
On arrival I was advised there is a safety recall for replacing fuel pump which could be replaced as part of the service. When collecting the vehicle I was advised that the fuel pump could not be replaced as the fuel tank needs removing and there was
Clean/Tidy environment. Looked after by staff
despite being told that the paint insurance would cover the ding on the door,the cost was only partly covered and i had to pay the balance
The service was quick and I was kept informed throughout.
Everything on time and correct
only identifying the problem
Service was booked easily and I was kept informed of what was to be done... All was done and on time
excellent service from the service team; friendly & good communications
Elms were very helpful and quick and I couldn't have asked for better service.
Professional service in all aspects
Overall, a very pleasant experience!
Although problems arose with an oil leak following the work, they were all dealt with well by the end of the process.
I had to wait a few weeks for the appointment as I needed a loan vehicle. Other than that very satisfied.
Service desk was ready at the time slot, friendly efficient service. Service was as expected and they respected my request for not cleaning the car. Refreshments were offered for my entire wait, with the sales person (Jake), coming over for a chat.
Faultless customer service
The service is good, especially it gave me the video of the car's examination.
I came in to have a new part fitted in my 7 series ( air conditioning ) and one of the tec guys forgot to conect a lead to one of the fans. As a result I had a warning notice come up on the dash saying I had drive chain problems . T
everyone was helpful - explained what the issue was well and gave excellent followup advice
Regularly kept informed of timescales of when software upgrade was likely to be completed. Reasons for upgrade fully explained.
Not completely satisfied as you didn't have a filter
Problem solved timely and with no issues.
Helpful and courteous staff at Ems BMW.
Excellent pick up and return service. I would have given a 5 except that the team provided a video assessment of the car and I queried damage to the undercarriage - I have still not received a response to this.
Much improved customer service from the service department. Helpful attentive staff. Fully explaining cost, timescales etc. They actually appear to care about my car which is important. The gadget man, Aidan smith is simply brilliant.
James was excellent, always on hand to answer questions and find me the best deal.
Staff were very knowledgeable and attentive. Communication was always timely.
Extremely good service with no real effort required by me.
both Paul R and Mohammed at Elms were amazingly informative, honest and professional throughout the sales process. Excellent
Very helpful informative friendly staff
I was offered a good deal on the car in a straightforward manner - no messing around.
The process was quick, simple and I got a good deal
Very good team - all members of which were friendly and courteous
Customer focussed. No hard selling. Helped me to get what I wanted.
Very polite staff Refreshments offered Knowledge of cars good
Mo was completely on the ball and updated me throughout
Attentive and friendly service - time and commitment to ensuring my satisfaction
Mo the salesman was attentive, knowledgeable and the absolute professional.
The sales person Mo was fantastic to deal with.
A wonderful team at Elms Cambridge who really look after you
Relaxed atmosphere, friendly and professional service, clear explanations.
From our first encounter with the showroom we were greeted with a smile by the reception staff followed by an introduction from Nicholas Murphy the sales representative.At all times it felt a relaxed process without any pressure.
Darren Powell couldn't have been more helpful. He knew everything we asked and if he didn't know the answer he always went and found out.
The salesman James Darcy was totally professional in every way. In fact it was down to him that we purchased a BMW & not a German rival.
Our sales person Ali was great! She was honest and open and found exactly what we needed. She was also very accommodating (as was the rest of the team) when it came to looking after my Family needs.
Our advisor Alexandra Nicolson was fantastic. She was prepared, friendly, honest and genuine. The purchasing process flawless. The servicing department doesn't work the hours of the sales so the navigation could not be unlocked at pick up so 4.8.
The Sales Executive Nick Murphy was helpful and honest. I trusted him.
From start to finish great sales staff (William Hitchcock) who wanted to understand my situation and then worked hard to fulfil the brief I had given them in a non pushy way.
William was able to answer all my questions and able to help with any query.
At all times I received a very professional and polite service from the staff that I dealt with.
excellent communication throughout and a very smooth purchase experience
Excellent practical appropriate advice and kept very well informed by Mo my sales consultant.
I was always welcomed and James D'Arcy did an excellent job in terms of selling the product and answering my queries.
Everything ran smoothly from start to finish.
Excellent service and advice
Salesman (Mo) came in on his holiday to check details of my order and accept a deposit.
Anna brown made the whole process very smooth fromStart to finish.
Staff were available, flexible to my requirements, and very professional.
William Hitchcock was incredibly helpful, answering all our questions and we never felt rushed or pressured to make a decision. We thought he helped us pick the right car for us. His customer service will likely keep us as BMW customers for life.
Communications were always clear and car was delivered on schedule. Friendly staff and very helpful.
Excellent service throughout by the salesman Ricky and by Jake at Handover and especially Adrian "the tech expert". A nice touch!I keep showing my friends all the new features.Even though I was travelling the team at Elms all made it happen on time
Not happy there was no petrol in the car to start with!
Anna was a pleasure to deal with. She was a good sales person, informing and convincing me on the benefits of some the options, I did not feel like she was selling to me, which is a breath of fresh air. She kept me up to date on the status too.
Polite, thoughtful, attentive, detailed and reliable. These words apply to the period before I decided to buy, continued during the new car's construction period and since taking delivery.
Delay in delivery but given loan car for 3 months.
The staff were fabulous. They helped us with our decisions without being pushy and we always had the impression that they were working for us and in our interests. Freindly and informative, they answered all our questions.