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ABOUT ELMS CAMBRIDGE.

Find out more about what we do and our team.

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BMW i3 Service Inclusive

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BMW Approved Used Cars

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PIECE TOGETHER THE PERFECT CHRISTMAS

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Elms Cambridge continue to support Magpas Helimedix

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Elms customer puts xDrive to the test.

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Customer Service winners at Elms Cambridge.

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CAMBRIDGE UNITED PARTNERSHIP LAUNCH FUN DAY.

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BMW APPROVED USED CARS.

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Where Next?

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BMW XDRIVE.

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Local Business Development Manager

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Enquiry Manager

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Sales Executive

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Showroom Host

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Sales Executive - MINI

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Meet the team

Mike Toombs

Head of Business

Charles Aylard

BMW General Sales Manager
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Department BMW

Jonpaul Shepherd

BMW Business Manager
  • Department BMW

Aidan Smith

BMW Product Genius
  • Department BMW

Alan Shutt

Local Business Development Manager
  • Department BMW

James Farrow

Corporate Assistant
  • Department BMW

William Hitchcock

Sales Executive & M Product Specialist
  • Department BMW

James D'Arcy

Sales Executive
  • Department BMW

Jake Cummings

Sales Executive
  • Department BMW

Mohammed Elharrak

Sales Executive
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Department BMW

Will Giles

BMW Sales Executive
  • Department BMW

Ben Bryan

BMW Sales Executive
  • Department BMW

Terry Bridle

Aftersales Manager
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Department Aftersales

Andy Toseland

Workshop Controller
  • Department Aftersales

Sarah Moore

Service Advisor
  • Department Aftersales

Emma Lloyd

Service Advisor
  • Department Aftersales

Shane Jarvis

Service Advisor
  • Department Aftersales

Liam Bambridge

Service Advisor
  • Department Aftersales

Natasha Ellis

Service Advisor
  • Department Aftersales

Sophie Hilliard

Call Hub Executive
  • Department BMW

Gemma Costanzo

Call Hub Executive
  • Department BMW

Donna Knight

Call Hub Executive
  • Department BMW

Charlotte Rowland

Showroom Host
  • Department Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good communication and car was ready on time, very satisfied.

Service

Excellent care taken while my vehicle was with them

Service

Very quick at the desk, service video - liked it very much.

Service

Fast, efficient and friendly staff. Exceptional attention to detail and offer of explanations. I left with a smile on my face and a newfound loyalty to the brand and to Elms centre. I've never seen customer service like this and I was most impressed.

Service

The lady serving me on the service check in should pay attention to me, rather than chatting with her colleagues making me feel awkward

Service

A number of items have to be dealt with under warranty. Unable to locate a whirring noise from the engine area that has occurred since purchased.

Service

Very good service as usual. One disappointing aspect was that I needed a new tyre and when I asked if you price matched against other leading suppliers of tyres you said no I found the same tyres for less £50 each than you.

Service

After collecting my car, on the way home, the tyre pressure warning came on and all four tyres were low on air so I had to make a de-tour to a garage to re-insert the air which was in them before I dropped the car off.

Service

Although the service was booked by telephone it had not been logged on the dealers system. The service receptionist who was really helpful managed to get the car in for its service while I waited.

Service

The service desk team were very efficient. We received a video e mail to run through the findings in detail

Service

Very satisfied with the service provided.From arrival at reception to picking up the car on departure staff were friendly and helpful.

Service

Very pleasant staff!

Service

Very friendly and helpful. Service was performed to time and car cleaned. Courtesy car was nice.

Service

Friendly professional service.

Service

As usual very professional, friendly and efficient.

Service

Initially advised that repair wasn't covered by warranty. It was only when I objected, ready the details of the warranty myself and pushed back on this was it subsequently agreed the repair was covered.

Service

Health check completed on time and with good feedback. Huge improvement from Elms compared to last time.

Service

Very efficient and helpful as always

Service

Friendly efficient service and I very much appreciated the 'health check' video.

Service

Hire car not booked as expected but customer service representative went out of her way to organise a solution.

Service

Staff very friendly arranging service time. Polite reminder call the day before to make sure I was OK dropping the car off. Handed car over and got a polite call back later when it was ready. Pleasure dealing with them.

Service

Everything done correctly and on time. A nice touch was the video of the inspection process

Service

Allhood

Service

I was asked to book the car for a full day as you may need to order parts. Parts were needed but I have to return to have them fitted

Service

My service book was not stamped on the first visit. I had a problem with my heated rear screen, and it was only at the end of the day when I came to pick up I was told that the battery was low and should be replaced. (They had charged it)

Service

Very polite staff kept me informed during the day. Natasha Ellis thank you.

Service

The brakes were making screeching noise. The staff at the dealership was good, but the issue is not completely resolved as the brakes still make some noise and there is a clanking sound too.

Service

Still awaiting follow up contact for some work to be done due to parts not available at time of service.

Service

Good service. Good communication of progress. Video of vehicle check helpful.

Service

I was initially very dissatisfied that having booked the car in to have a headlamp replaced the work was not completed in the day because they did not get in all the appropriate parts. They redeemed the situation well given the other work identified.

Service

Prompt and reliable service. Pleasant staff. No problem waiting with tea/coffee available.

Service

Because everything was alright. Good to receive the video.

Service

Problem identified and solved within timeframe outlined.

Service

Simply because the car was dealt with professionally with no attempt to make additional charges.

Service

The service was excellent but I was not informed prior to taking out an extended warranty that the washers were no longer covered. I was informed that the BMW extended warranty was as the previous three years had been, complete

Service

all tasks carried out and car ready when I needed it

Service

I really appreciated the courteous staff. I liked getting the video of my car, which explained what work was needed. My experience is that it's not easy to rapidly book an appointment.

Service

Finally everything worked as it should

Service

Polite and friendly. No delay. Price as quoted.

Service

amazing ! were totally looked after , when we took our x5 in for new locks after it had been stolen

Service

Work was completed as planned and car was ready when promised.Very thorough handover of the car on collection.

Service

Great support

Service

As the service had to be done at relatively short notice I was unable to have a replacement vehicle. This was because my service partner details was not set correctly in my car so it did not let Elms know the service was needed.

Service

Dealt with very well and failed MOT consequences handled professionally and quickly.. But I reported a vertical light aim failure notice when I arrived and despite having the car all day, this was not looked at and needs a return visit

Service

Aaron Pettican was responsive, helpful and highly effective at helping us buy the car we wanted. This is the second time we have asked Aaron to help us find the right BMW and he was excellent once again.

Service

Completelysatisfied with the service

Service

In finding out that there was another problem with the car, which was covered by my warranty, they went ahead and fixed this too. Special mention to Shane Jarvis for this brilliant customer service.

Service

The service was completed on time, details of checks were given and staff were helpful and courteous throughout.

Service

good service from time I arrived until I received my nice washed car

Service

Dropped car in at 0800, with an appointment for service at 1200. Told the receptionist that I was at a meeting locally until 1030 and therefore anything that could be done to speed up the service would be appreciated. Service competed at 0945

Service

Friendly staff and professional service

Service

The appointment was prompt, staff organised, facilities for waiting good, reassured that problem had been dealt withCar valeted as extra courtesy

Service

Service took the time I was informed it would and was able to use the facilities with my daughter during the wait.

Service

Completed in the 2 hours whilst I waited - albeit was very expensive as I'd only bought it 4 months earlier from yourselves!

Service

Organised and efficient

Service

The service itself was dealt with OK, but it's the outcome I wasn't particularly happy with.

Service

Friendly, informative and comprehensive service I particularly thought the pod cast inspection of my car was fantastic, I could connect with what the technician was doing and saying - very re-assuring please do more.

Service

Service completed, but error made by BMW dealer on date hence delay in starting service. Also, brakes not checked as requested specifically to identify and correct squealing brakes.

Service

Very good overall

Service

Exemplary customer service

Service

Well informed, took time to make sure I knew what was happening and what was need from me. Quick and easy to work with.

Service

I was quoted a price of £260 for the service. After checking online I discovered bmw had an offer on for the same work for £160. I mentioned this and they honoured it however would have been happy to charge £260. Also did not get my device book stamp

Service

Quality of staff and customer focus

Service

Very happy the video was a nice touch. May have been coincidence but even my driving position was as it should be when the car was returned.

Service

Excellent service as usual..I had a problem with increased fuel economy and car pulling to the left fault traced to a tyre fitted incorrectly .

Service

All that I have come to expect from a BMW dealership

Service

There was confusion over the date I was booked in but the service rep sorted things out without any fuss.

Service

Staff were helpful and kept us informed at all times.

Service

Great service and communication, excellent dealership and facilities, very quick service.

Service

They got the job done, consulted me about the extras, ticked all the boxes.

Service

First time I had taken my car to Elms for a service. Could not fault it. Excellent

Service

The team had done inspection on the vehicle and found the oil level to be at minimum and recommended a top up but didn't have the initiative to rectify the issue while the car was in the garage.

Service

I was mad to feel important

Sales

Excellent service from Nick Murphy - honest and informative on our options and made us feel as valued customers.

Sales

All the staff at Elms went out of their way to make our new purchase memorable. From the warm reception when we arrived, to the help and knowledge that Nick gave us in choosing the right BMW for us. The handover was a smooth and pleasant experience.

Sales

Comeing up to Christmas I was stressed to get a car to help my mum get around over the Christmas time & the person who sorted this out for me was will I can't thank him either here done so well for me next car I get will be few him self mant thanks

Sales

Clean tidy premises welcoming and prompt service refreshments available qith choice

Sales

I was extremely well looked after by Mohammed Elharrak - he knew the product, worked out what the best fit for me was in terms of model and options, and kept me well informed through the production process. The handover was efficient and fun

Sales

Self explanitory

Sales

My experience of my new car was good, however, the return of my old BMW was not good.

Sales

On time. easy process, love the car

Sales

Fantastic salesman, knowleable, approachable, keep promises of weekly updates, love the hand over it definitely has the wow affect.

Sales

I found the centre and the salesman Ben to be highly knowledgeable and a pleasure to deal with. This was my first car purchase and I'm already looking forward to my second due to the experience I have been given.

Sales

From starting the purchase process to final day of taking delivery absolutely nothing was too much trouble in meeting my requirements

Sales

Very friendly staff, from receptionist to the salesperson I was dealing with. I was thoroughly informed of everything, all questions answered, and under no pressure. I was kept well informed of updates on my new car.

Sales

Excellent customer service.

Sales

Ben Bryan made everything simple, quick & very easy to buy & obviously is very enthusiastic of BMX products

Sales

Anna Brown and Aaron Pettican listened and got me the car I wanted at the price I was happy to pay.. Very professional, pleasant and flexible approach. In fact everyone at Elms are great, hence this being by 2nd car from them.

Sales

Excellent attention from sales person.

Sales

Excellent communication throughout. The car was very well presented on collection.

Sales

I was dealt with quickly and professionally at all times

Sales

The sales representative Mohammed Elharrak at Elms Cambridge is very experienced and helpful. Finally we found a perfect car for my family with his help.

Sales

The sales staff worked very hard to find a deal that suited me. At all times they were helpful and there was no "hard sell". I tend to be put off very quickly by high pressure sales techniques so this was much appreciated. Delivery was slightly late.

Sales

would have been 5 stars, but the salesman left two days before i took delivery and the handover to other staff was non existent. so while irritating, staff did get their act together and made a good recovery on the day.

Sales

James was excellent, always on hand to answer questions and find me the best deal.