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ABOUT ELMS CAMBRIDGE.

Find out more about what we do and our team.

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The Elms Approved Used Deposit Contribution Event

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BMW xDrive

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Elms Cambridge continue to support Magpas Helimedix

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Exclusive Sales Event. 15-17 May 2015.

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Coming soon: The new BMW 2 Series Convertible.

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Elms customer puts xDrive to the test.

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The Elms Platinum Event. 11 - 13 September 2015.

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Customer Service winners at Elms Cambridge.

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The Elms Winter Sale. 27 December - 10 January.

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ELMS CORPORATE ELECTRIC RIDE & DRIVE EVENT.

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WIN A BMW 2 SERIES GRAN TOURER WITH SEVEN SEATS FOR EASTER.

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Technician

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Sales Executive BMW

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Sales Executive MINI

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Late Shift Technician

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CAMBRIDGE UNITED PARTNERSHIP LAUNCH FUN DAY.

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BMW APPROVED USED CARS.

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Apprentice Technician

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Parts Apprentice

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Local Business Development Manager

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Showroom Host

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Meet the team

Justin Reason

Head of Business
  • Years at the dealership 1
  • Years in the industry 22
  • Department Head of Business

Phillip Smyrl

BMW Sales Manager
  • Years at the dealership 1
  • Years in the industry 22
  • Department BMW

James White

BMW New Car Sales Controller
  • Department BMW

Paul Robinson

BMW Business Manager
  • Years at the dealership 10
  • Years in the industry 10
  • Department BMW

Jonpaul Shepherd

BMW Business Manager
  • Years at the dealership 1
  • Department BMW

Robert Stocking

Corporate Manager
  • Years at the dealership 10
  • Years in the industry 32
  • Department Corporate

Simon Bridle

Local Business Development Manager
  • Years at the dealership 1
  • Department BMW

Aidan Smith

BMW Product Genius
  • Years at the dealership 4
  • Years in the industry 6
  • Department BMW

James Farrow

BMW Product Genius
  • Years at the dealership 1
  • Years in the industry 4
  • Department BMW

William Hitchcock

Sales Executive & M Product Specialist
  • Years at the dealership 3
  • Years in the industry 3
  • Department BMW

James D'Arcy

Sales Executive
  • Department BMW

Jake Cummings

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department BMW

Anna Brown

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department BMW

Mohammed Elharrak

Sales Executive
  • Years in the industry 31
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Alexandra Nicholson

BMW Sales Executive
  • Years at the dealership 1
  • Department BMW

Mark Thomas

BMW Sales Executive
  • Years at the dealership 1
  • Department BMW

Ricky Sewell

BMW Sales Executive
  • Years at the dealership 1
  • Years in the industry 3
  • Department BMW

Terry Bridle

Aftersales Manager
  • Years at the dealership Joined in 2015
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Years at the dealership 8
  • Years in the industry 8
  • Department Service

Andy Toseland

Workshop Controller
  • Years at the dealership 4
  • Years in the industry 30
  • Department Service Department

Sarah Moore

Service Advisor
  • Years at the dealership 3
  • Years in the industry 6
  • Department Service

Emma Lloyd

Service Advisor
  • Years at the dealership 1
  • Years in the industry 1
  • Department Service

Shane Jarvis

Service Advisor
  • Years at the dealership 1
  • Years in the industry 10
  • Department Service

Liam Bambridge

Service Advisor
  • Years at the dealership 4 months
  • Years in the industry 18 months
  • Department Service

Sophie Hilliard

Call Hub Executive
  • Years at the dealership 4

Gemma Costanzo

Call Hub Executive
  • Years at the dealership 2

Donna Knight

Call Hub Executive
  • Years at the dealership 3

Charlotte Rowland

Showroom Host
  • Years at the dealership Joined in 2015
  • Years in the industry Joined in 2015
  • Department Showroom Host

Josie Gardner

Showroom Host
  • Years at the dealership 1
  • Department Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work was completed quickly and great experience from service advisor - from initial welcome on arrival to explanation (and video) of what had been done.

Service

The problem with my vehicle was diagnosed quickly and remedial actions started Further investigations are ongoing before final remedial action is undertaken.

Service

I had asked for all necessary work to be completed in one visit irrespective of time that it would take because it is not convenient to drop-off and collect.

Service

I change my wheels back to the summer set and have found that the rims are marked with grease as if the tyres had been recently fitted to the rims. Two of the stainless dust caps had been replace with plastic. Car wheels were immaculate on purchase

Service

Car was booked infor 10am. As requested by elms i arrived at about 9.40 (asked to arrived at 9.50am). The car wasnt collected from where I parked it until about 10.35am ..... I was told would be done by 11 ...I didnt leave until abovut 11.40am.

Service

We were not given any transport options. The waiting list for any enquiries was 4weeks. The check report up was very incomplete. We had to ask around at the centre about the points that we were concerned about the car. Customer service was very poor.

Service

Fantastic service by Emma Lloyd ! Professional as always.

Service

Everything was done on time and professionally

Service

Very helpful, start to finish, Emma in the service team always sought yo look after me

Service

Friendly efficient service. Inclusion of video vehicle check a pleasant bonus

Service

Faulty horn was discovered on health check, estimate cost of repair £31.20. No one informed me until I went to collect the vehicle. Surely the repair could have been done whilst the vehicle was at Elms rather than having to make a 40 mile round trip.

Service

Good feedback. No hassLe.

Service

Daft question! I was wholly satisfied

Service

Friendly, informative and helpful staff.

Service

Polite and efficient staff

Service

The car handles noticeably much better than before the service

Service

My service was carried out as expected and additional works identified with the option of fixing these at a later date.

Service

Due to the large number of points on my licence, I was unable to take the planned hire car. I was chauffeured home and my car was returned to me but I did have to re-plan my working day based on being car-less.

Service

A planned fitting of a replacement part was completely forgotten. A corrosion inspection I requested did not happen. A satnav upgrade I requested was not mentioned on collection so I still need to enquire about that.

Service

I had to wait for a manual courtesy car to be returned, as the previous user had not brought it back in time. Petrol tank was on reserve, so had to add petrol straight away.

Service

N/A

Service

Easy to deal with face to face although phone/email to get booked in not great, fantastic for giving reply back on the work carried out

Service

Everything was carried out to the highest standards, on time and with courtesy

Service

No delays, no problems, no hidden extras, fair price, great job.

Service

Car serviced, with a full valet to a high standard in half a day

Service

work done satisfactorily but a charge of £69.50 for tightening handbrake was excessive. Later complained and received immediate refund and an apology. My letter of complaint was well handled.

Service

Car repaired and delivered on time.

Service

only a minor problem but ok

Service

staff were courteous, friendly and efficient

Service

Very happy but a bit cheesed off that I had to arrange for transport back home and back to again wham my car was ready

Service

Very good service, Emma especially was very helpful and ensured that my car was fixed quickly and conveniently.

Service

Staff very courteous and efficient.

Service

Good customer service. Efficient Service Advisor ??

Service

Elms are utterly professional and dedicated to customer satisfaction.

Service

The job took rather longer than indicated because of other jobs over-running.

Service

The work was carried out effiently and within the quoted time. The vehicle was also cleaned to a high standard. I also received a video showing the condition of the tyres.

Service

Efficient, cost effective

Service

Dealership is in an inconvenient location, but the while-you-wait service is helpful and the environment allows working. Service itself was fine, though not cheap. (Four time units to replace a headlamp bulb - next time I'll do it myself!)

Service

Booking handled efficiently. Warranty worked completed to my satisfaction.

Service

Highly efficient, courteous, and very good value for money.

Service

I am waiting feed back on why three tyres became illegal within 18 months and 18 ,000 miles. 10 days after the service my car broke down in Paris France from a faulty ventilator. I have asked for a call from the service manager to discuss; still wait

Service

Sllow desk service No Mot advice tyre wearExpensive mot

Service

Systems were down when I arrived so I had to sit for bite car for 20 mins or so but otherwise service was excellent.

Service

Although the service otherwise appears satisfactory the engine oil was only filled to half way between minimum and maximum. The oil use between services is possibly going to mean a top up is required.

Service

great service personnel

Service

Very good service - hire car was delivered and collected out of hours and my car returned after warranty repairs looking immaculately clean

Service

Very easy to arrange and helpful customer service. Hire car was perfect

Service

All communication was great when it happened, only dropping 2 stars because I had to call up a couple of times to find out what was going on as it was late in the day (on the day of collecting my car). But otherwise the whole service was fantastic

Service

Great service

Service

Very professional from start to finish.

Service

All went smoothly. Nice place to sit and wait.

Service

First class service, completed on time.

Service

Appointment times were kept and service finished within time.Polite and helpful staff. Good hospitality area.

Service

Check-in was prompt and all work carried out as agreed. A decent loan car was provided for the duration of the service. No unnecessary work was carried out which is really good.

Service

Everything happened on time in full as promised

Service

I was disappointed to have to pay for a hire car (I've never had to do this before!)I was disappointed with how much the service cost - I was led to believe that servicing would be cheaper for an older car, it didn't feel that way.

Service

Price was a lot higher than getting it fixed elsewhere (10 times the cost)

Service

I was very well looked after while I waited for my mot and service which went smoothly, and the car also had a very good valet.

Service

professionally handled from start to finish

Service

The car was collected, serviced and then brought back. It has to warrant a 10.

Service

My car was in for an MOT. The staff knew I couldn't pick it up before 5:30 but still called beforehand to let me know it had passed which was great.

Service

all very straightforward

Service

A couple of minor blemishes to an otherwise impeccable service experience. However these have been dealt with by the service manager.

Service

All on time and nice clean car to pick up!

Service

The paperwork received suggests the next service is 4 weeks after this one!The air conditioning has stopped working - and I'm not sure if it was working after the service as the weather meant it was not noticeable.The snacks were low quality

Service

Absolutely no complaints about the service or booking process.Only quibble is over availability. Had to wait some weeks to get a booking slot.

Service

Excellent facilities. Newspapers would be nice! Hate the bland music in the background.

Service

Efficiently reminded by the Service Department that this service was due; carried out promptly with a pre-service video available that morning to show that the rear brake pads needed changing, subsequently cleaned and ready for collection on time.

Service

Although there were unexpected problems with a faulty part being replaced with another faulty part; the service team did not let the car leave until a new working component was found, fitted with everything working correctly.

Service

Everything as expected

Service

Everything was Good. Car came back spotlessly clean. Love the video summary of service points, very helpful.

Service

service was very good but always room for improvement

Service

The service was good efficient and within the time limits I had been given.

Service

Impressive showroom/service area, pleasant staff and customer service

Service

The service fully checked the current state of my car, rectified the fault that needed fixing and could be fixed on the day, and got the car MOTed.

Service

The salesman Mo ensured that everything was taken care of in a very professional manner.

Sales

Justin Reason and his team dealt with a difficult situation (recorded elsewhere) extremely well.

Sales

Staff helpful car arrived early.

Sales

The experience we received from the sales advisor (Tim) was completely brilliant he was very informative and had lots of knowledge

Sales

Polite, efficient buying experience

Sales

excellent service from James D'Arcy(salesman) at Elms

Sales

Helpful staff ,but would have liked to see an X1 in showroom.

Sales

I had no reason to find any fault in the service and attention

Sales

We were very well treated. the salesman fully engaged with all the family as did the other members of staff We were made to feel important.

Sales

The salesman, Mohamed, was very welcoming and knowledgeable. He was not pushy, which I do not like. My wife and I did not really intend to buy a new car at that time, but we came away with a new car.

Sales

I felt satisfied with the deal offered and the process of handing over the car was very smooth

Sales

Excellent communication and nothing too much trouble all the way through the process. Superb service on collection of new car.

Sales

Some confusion over one of my visits - message not passed to sales rep so he was not expecting me when I turned up.

Sales

Originally I contacted via the website but got no reply after designing my spec online. I was advised to book so did but my appointment was not confirmed via email so was required to wait for a salesman on arrival, luckily my father had dealt

Sales

Excellent service, very helpful.

Sales

Great friendly service

Sales

Mark Thomas was absolutely delightful from start to finish. He answered all questions I had about the car

Sales

Throughout the purchase I had been treated like an individual rather than "one of many customers ".The customer service was excellent and very professional .Thank you

Sales

The whole deal went through smoothly and with little fuss

Sales

Ricky Sewell went out of his way to ensure I got the car I wanted at a price I could afford.

Sales

Very helpful salesman, good car knowledge, did everything promised, put effort into finding me the right car and deal

Sales

competent efficient and reliable

Sales

A professionally run dealership with excellent service provided by all staff

Sales

I had a very bad experience with the first salesman who looked after me, but had a good experience when he was changed.

Sales

I had superb service from the guy at Elms Cambridge - Mark Thomas. I was immediately offered a 24 hour test drive when I showed significant interest in the 5 series. I have been made to feel important and valued all the way through the process.

Sales

happy with the customer service but still waiting for the service book after 2 weeks of being told it was going to be sent. service pack which I asked for has not yet been offered.gives an impression of can wait now the car is sold!