No news found with your current search criteria.
only identifying the problem
Elms were very helpful and quick and I couldn't have asked for better service.
excellent service from the service team; friendly & good communications
Service was booked easily and I was kept informed of what was to be done... All was done and on time
Professional service in all aspects
Overall, a very pleasant experience!
Although problems arose with an oil leak following the work, they were all dealt with well by the end of the process.
I had to wait a few weeks for the appointment as I needed a loan vehicle. Other than that very satisfied.
Service desk was ready at the time slot, friendly efficient service. Service was as expected and they respected my request for not cleaning the car. Refreshments were offered for my entire wait, with the sales person (Jake), coming over for a chat.
Faultless customer service
The service is good, especially it gave me the video of the car's examination.
I came in to have a new part fitted in my 7 series ( air conditioning ) and one of the tec guys forgot to conect a lead to one of the fans. As a result I had a warning notice come up on the dash saying I had drive chain problems . T
everyone was helpful - explained what the issue was well and gave excellent followup advice
Regularly kept informed of timescales of when software upgrade was likely to be completed. Reasons for upgrade fully explained.
Not completely satisfied as you didn't have a filter
Problem solved timely and with no issues.
Helpful and courteous staff at Ems BMW.
Excellent pick up and return service. I would have given a 5 except that the team provided a video assessment of the car and I queried damage to the undercarriage - I have still not received a response to this.
Much improved customer service from the service department. Helpful attentive staff. Fully explaining cost, timescales etc. They actually appear to care about my car which is important. The gadget man, Aidan smith is simply brilliant.
It took rather a long time for a simple brake fluid service. To the credit of Elms Cambridge they did ring up afterwards to apologise for the time it had taken, pointing out that someone should have come out to me ( I waited at the Centre) to explain
They did everything they were meant to and sorted out replacement cars whilst warranty work was carried out
the staff where awesome the service took longer than expected but they gave me an area where I could work
Welcoming staff and efficient service.
Very dissapointed, I spent all day in a service and still keep having the issue when white smog coming from the bonnet
All worked efficiently with minimal inconvenience caused to my work arrangements.
Excellent all round.
Long wait to be seen to at vehicle hand over. 3 trips required due to inability to remove a locking wheel nut.
good reception and service was good and on time
The garage was able to replace a smashed back window at very short notice
Speedy and effective service, friendly staff, great facilities.
Work was completed quickly and great experience from service advisor - from initial welcome on arrival to explanation (and video) of what had been done.
Excelent service . Staff pleasant. No issues following service
The problem with my vehicle was diagnosed quickly and remedial actions started Further investigations are ongoing before final remedial action is undertaken.
I change my wheels back to the summer set and have found that the rims are marked with grease as if the tyres had been recently fitted to the rims. Two of the stainless dust caps had been replace with plastic. Car wheels were immaculate on purchase
I had asked for all necessary work to be completed in one visit irrespective of time that it would take because it is not convenient to drop-off and collect.
Car was booked infor 10am. As requested by elms i arrived at about 9.40 (asked to arrived at 9.50am). The car wasnt collected from where I parked it until about 10.35am ..... I was told would be done by 11 ...I didnt leave until abovut 11.40am.
Very helpful, start to finish, Emma in the service team always sought yo look after me
Everything was done on time and professionally
We were not given any transport options. The waiting list for any enquiries was 4weeks. The check report up was very incomplete. We had to ask around at the centre about the points that we were concerned about the car. Customer service was very poor.
Fantastic service by Emma Lloyd ! Professional as always.
Friendly efficient service. Inclusion of video vehicle check a pleasant bonus
Faulty horn was discovered on health check, estimate cost of repair £31.20. No one informed me until I went to collect the vehicle. Surely the repair could have been done whilst the vehicle was at Elms rather than having to make a 40 mile round trip.
Daft question! I was wholly satisfied
Good feedback. No hassLe.
My service was carried out as expected and additional works identified with the option of fixing these at a later date.
Friendly, informative and helpful staff.
Polite and efficient staff
The car handles noticeably much better than before the service
I had to wait for a manual courtesy car to be returned, as the previous user had not brought it back in time. Petrol tank was on reserve, so had to add petrol straight away.
A planned fitting of a replacement part was completely forgotten. A corrosion inspection I requested did not happen. A satnav upgrade I requested was not mentioned on collection so I still need to enquire about that.
Due to the large number of points on my licence, I was unable to take the planned hire car. I was chauffeured home and my car was returned to me but I did have to re-plan my working day based on being car-less.
Everything was carried out to the highest standards, on time and with courtesy
Easy to deal with face to face although phone/email to get booked in not great, fantastic for giving reply back on the work carried out
No delays, no problems, no hidden extras, fair price, great job.
Car serviced, with a full valet to a high standard in half a day
work done satisfactorily but a charge of £69.50 for tightening handbrake was excessive. Later complained and received immediate refund and an apology. My letter of complaint was well handled.
Car repaired and delivered on time.
only a minor problem but ok
staff were courteous, friendly and efficient
Very happy but a bit cheesed off that I had to arrange for transport back home and back to again wham my car was ready
Very good service, Emma especially was very helpful and ensured that my car was fixed quickly and conveniently.
Staff very courteous and efficient.
Elms are utterly professional and dedicated to customer satisfaction.
The job took rather longer than indicated because of other jobs over-running.
Good customer service. Efficient Service Advisor ??
The work was carried out effiently and within the quoted time. The vehicle was also cleaned to a high standard. I also received a video showing the condition of the tyres.
Dealership is in an inconvenient location, but the while-you-wait service is helpful and the environment allows working. Service itself was fine, though not cheap. (Four time units to replace a headlamp bulb - next time I'll do it myself!)
Highly efficient, courteous, and very good value for money.
Booking handled efficiently. Warranty worked completed to my satisfaction.
Efficient, cost effective
I am waiting feed back on why three tyres became illegal within 18 months and 18 ,000 miles. 10 days after the service my car broke down in Paris France from a faulty ventilator. I have asked for a call from the service manager to discuss; still wait
Sllow desk service No Mot advice tyre wearExpensive mot
Although the service otherwise appears satisfactory the engine oil was only filled to half way between minimum and maximum. The oil use between services is possibly going to mean a top up is required.
Systems were down when I arrived so I had to sit for bite car for 20 mins or so but otherwise service was excellent.
Very good service - hire car was delivered and collected out of hours and my car returned after warranty repairs looking immaculately clean
great service personnel
Very easy to arrange and helpful customer service. Hire car was perfect
All communication was great when it happened, only dropping 2 stars because I had to call up a couple of times to find out what was going on as it was late in the day (on the day of collecting my car). But otherwise the whole service was fantastic
Very professional from start to finish.
Polite, thoughtful, attentive, detailed and reliable. These words apply to the period before I decided to buy, continued during the new car's construction period and since taking delivery.
Delay in delivery but given loan car for 3 months.
The staff were fabulous. They helped us with our decisions without being pushy and we always had the impression that they were working for us and in our interests. Freindly and informative, they answered all our questions.
The salesman Mo ensured that everything was taken care of in a very professional manner.
Justin Reason and his team dealt with a difficult situation (recorded elsewhere) extremely well.
Staff helpful car arrived early.
excellent service from James D'Arcy(salesman) at Elms
The experience we received from the sales advisor (Tim) was completely brilliant he was very informative and had lots of knowledge
Polite, efficient buying experience
Helpful staff ,but would have liked to see an X1 in showroom.
The salesman, Mohamed, was very welcoming and knowledgeable. He was not pushy, which I do not like. My wife and I did not really intend to buy a new car at that time, but we came away with a new car.
I had no reason to find any fault in the service and attention
We were very well treated. the salesman fully engaged with all the family as did the other members of staff We were made to feel important.
I felt satisfied with the deal offered and the process of handing over the car was very smooth
Excellent communication and nothing too much trouble all the way through the process. Superb service on collection of new car.
Some confusion over one of my visits - message not passed to sales rep so he was not expecting me when I turned up.
Originally I contacted via the website but got no reply after designing my spec online. I was advised to book so did but my appointment was not confirmed via email so was required to wait for a salesman on arrival, luckily my father had dealt
Excellent service, very helpful.
Great friendly service
Mark Thomas was absolutely delightful from start to finish. He answered all questions I had about the car
Throughout the purchase I had been treated like an individual rather than "one of many customers ".The customer service was excellent and very professional .Thank you
The whole deal went through smoothly and with little fuss