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Work was completed quickly and great experience from service advisor - from initial welcome on arrival to explanation (and video) of what had been done.
The problem with my vehicle was diagnosed quickly and remedial actions started Further investigations are ongoing before final remedial action is undertaken.
I had asked for all necessary work to be completed in one visit irrespective of time that it would take because it is not convenient to drop-off and collect.
I change my wheels back to the summer set and have found that the rims are marked with grease as if the tyres had been recently fitted to the rims. Two of the stainless dust caps had been replace with plastic. Car wheels were immaculate on purchase
Car was booked infor 10am. As requested by elms i arrived at about 9.40 (asked to arrived at 9.50am). The car wasnt collected from where I parked it until about 10.35am ..... I was told would be done by 11 ...I didnt leave until abovut 11.40am.
We were not given any transport options. The waiting list for any enquiries was 4weeks. The check report up was very incomplete. We had to ask around at the centre about the points that we were concerned about the car. Customer service was very poor.
Fantastic service by Emma Lloyd ! Professional as always.
Everything was done on time and professionally
Very helpful, start to finish, Emma in the service team always sought yo look after me
Friendly efficient service. Inclusion of video vehicle check a pleasant bonus
Faulty horn was discovered on health check, estimate cost of repair £31.20. No one informed me until I went to collect the vehicle. Surely the repair could have been done whilst the vehicle was at Elms rather than having to make a 40 mile round trip.
Good feedback. No hassLe.
Daft question! I was wholly satisfied
Friendly, informative and helpful staff.
Polite and efficient staff
The car handles noticeably much better than before the service
My service was carried out as expected and additional works identified with the option of fixing these at a later date.
Due to the large number of points on my licence, I was unable to take the planned hire car. I was chauffeured home and my car was returned to me but I did have to re-plan my working day based on being car-less.
A planned fitting of a replacement part was completely forgotten. A corrosion inspection I requested did not happen. A satnav upgrade I requested was not mentioned on collection so I still need to enquire about that.
I had to wait for a manual courtesy car to be returned, as the previous user had not brought it back in time. Petrol tank was on reserve, so had to add petrol straight away.
Easy to deal with face to face although phone/email to get booked in not great, fantastic for giving reply back on the work carried out
Everything was carried out to the highest standards, on time and with courtesy
No delays, no problems, no hidden extras, fair price, great job.
Car serviced, with a full valet to a high standard in half a day
work done satisfactorily but a charge of £69.50 for tightening handbrake was excessive. Later complained and received immediate refund and an apology. My letter of complaint was well handled.
Car repaired and delivered on time.
only a minor problem but ok
staff were courteous, friendly and efficient
Very happy but a bit cheesed off that I had to arrange for transport back home and back to again wham my car was ready
Very good service, Emma especially was very helpful and ensured that my car was fixed quickly and conveniently.
Staff very courteous and efficient.
Good customer service. Efficient Service Advisor ??
Elms are utterly professional and dedicated to customer satisfaction.
The job took rather longer than indicated because of other jobs over-running.
The work was carried out effiently and within the quoted time. The vehicle was also cleaned to a high standard. I also received a video showing the condition of the tyres.
Efficient, cost effective
Dealership is in an inconvenient location, but the while-you-wait service is helpful and the environment allows working. Service itself was fine, though not cheap. (Four time units to replace a headlamp bulb - next time I'll do it myself!)
Booking handled efficiently. Warranty worked completed to my satisfaction.
Highly efficient, courteous, and very good value for money.
I am waiting feed back on why three tyres became illegal within 18 months and 18 ,000 miles. 10 days after the service my car broke down in Paris France from a faulty ventilator. I have asked for a call from the service manager to discuss; still wait
Sllow desk service No Mot advice tyre wearExpensive mot
Systems were down when I arrived so I had to sit for bite car for 20 mins or so but otherwise service was excellent.
Although the service otherwise appears satisfactory the engine oil was only filled to half way between minimum and maximum. The oil use between services is possibly going to mean a top up is required.
great service personnel
Very good service - hire car was delivered and collected out of hours and my car returned after warranty repairs looking immaculately clean
Very easy to arrange and helpful customer service. Hire car was perfect
All communication was great when it happened, only dropping 2 stars because I had to call up a couple of times to find out what was going on as it was late in the day (on the day of collecting my car). But otherwise the whole service was fantastic
Very professional from start to finish.
All went smoothly. Nice place to sit and wait.
First class service, completed on time.
Appointment times were kept and service finished within time.Polite and helpful staff. Good hospitality area.
Check-in was prompt and all work carried out as agreed. A decent loan car was provided for the duration of the service. No unnecessary work was carried out which is really good.
Everything happened on time in full as promised
I was disappointed to have to pay for a hire car (I've never had to do this before!)I was disappointed with how much the service cost - I was led to believe that servicing would be cheaper for an older car, it didn't feel that way.
Price was a lot higher than getting it fixed elsewhere (10 times the cost)
I was very well looked after while I waited for my mot and service which went smoothly, and the car also had a very good valet.
professionally handled from start to finish
The car was collected, serviced and then brought back. It has to warrant a 10.
My car was in for an MOT. The staff knew I couldn't pick it up before 5:30 but still called beforehand to let me know it had passed which was great.
all very straightforward
A couple of minor blemishes to an otherwise impeccable service experience. However these have been dealt with by the service manager.
All on time and nice clean car to pick up!
The paperwork received suggests the next service is 4 weeks after this one!The air conditioning has stopped working - and I'm not sure if it was working after the service as the weather meant it was not noticeable.The snacks were low quality
Absolutely no complaints about the service or booking process.Only quibble is over availability. Had to wait some weeks to get a booking slot.
Excellent facilities. Newspapers would be nice! Hate the bland music in the background.
Efficiently reminded by the Service Department that this service was due; carried out promptly with a pre-service video available that morning to show that the rear brake pads needed changing, subsequently cleaned and ready for collection on time.
Although there were unexpected problems with a faulty part being replaced with another faulty part; the service team did not let the car leave until a new working component was found, fitted with everything working correctly.
Everything as expected
Everything was Good. Car came back spotlessly clean. Love the video summary of service points, very helpful.
service was very good but always room for improvement
The service was good efficient and within the time limits I had been given.
Impressive showroom/service area, pleasant staff and customer service
The service fully checked the current state of my car, rectified the fault that needed fixing and could be fixed on the day, and got the car MOTed.
The salesman Mo ensured that everything was taken care of in a very professional manner.
Justin Reason and his team dealt with a difficult situation (recorded elsewhere) extremely well.
Staff helpful car arrived early.
The experience we received from the sales advisor (Tim) was completely brilliant he was very informative and had lots of knowledge
Polite, efficient buying experience
excellent service from James D'Arcy(salesman) at Elms
Helpful staff ,but would have liked to see an X1 in showroom.
I had no reason to find any fault in the service and attention
We were very well treated. the salesman fully engaged with all the family as did the other members of staff We were made to feel important.
The salesman, Mohamed, was very welcoming and knowledgeable. He was not pushy, which I do not like. My wife and I did not really intend to buy a new car at that time, but we came away with a new car.
I felt satisfied with the deal offered and the process of handing over the car was very smooth
Excellent communication and nothing too much trouble all the way through the process. Superb service on collection of new car.
Some confusion over one of my visits - message not passed to sales rep so he was not expecting me when I turned up.
Originally I contacted via the website but got no reply after designing my spec online. I was advised to book so did but my appointment was not confirmed via email so was required to wait for a salesman on arrival, luckily my father had dealt
Excellent service, very helpful.
Great friendly service
Mark Thomas was absolutely delightful from start to finish. He answered all questions I had about the car
Throughout the purchase I had been treated like an individual rather than "one of many customers ".The customer service was excellent and very professional .Thank you
The whole deal went through smoothly and with little fuss
Ricky Sewell went out of his way to ensure I got the car I wanted at a price I could afford.
Very helpful salesman, good car knowledge, did everything promised, put effort into finding me the right car and deal
competent efficient and reliable
A professionally run dealership with excellent service provided by all staff
I had a very bad experience with the first salesman who looked after me, but had a good experience when he was changed.
I had superb service from the guy at Elms Cambridge - Mark Thomas. I was immediately offered a 24 hour test drive when I showed significant interest in the 5 series. I have been made to feel important and valued all the way through the process.
happy with the customer service but still waiting for the service book after 2 weeks of being told it was going to be sent. service pack which I asked for has not yet been offered.gives an impression of can wait now the car is sold!