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ABOUT ELMS CAMBRIDGE.

Find out more about what we do and our team.

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BMW xDrive

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Weekend Showroom Host - MINI

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Service Driver

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Elms Cambridge continue to support Magpas Helimedix

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Exclusive Sales Event. 15-17 May 2015.

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Coming soon: The new BMW 2 Series Convertible.

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Elms customer puts xDrive to the test.

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The Elms Platinum Event. 11 - 13 September 2015.

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Sales Executive

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Customer Service winners at Elms Cambridge.

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Service Advisor

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The Elms Winter Sale. 27 December - 10 January.

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Service Bookings Centre - Casual Hub Cover

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Bodyshop SMART Repair Technician Trainee

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Meet the team

Justin Reason

Head of Business
  • Years at the dealership 1st Year
  • Years in the industry 22
  • Department Head of Business

Paul Robinson

BMW Retail Sales Manager
  • Years at the dealership 10
  • Years in the industry 10
  • Department BMW

James White

BMW Retail Sales Manager
  • Department BMW

Robert Stocking

Corporate Manager
  • Years at the dealership 10
  • Years in the industry 32
  • Department Corporate

Adela Mihalcova

Local Business Development Manager
  • Years at the dealership 3
  • Years in the industry 7
  • Department Corporate

Fergus Gaddes

Local Business Development Manager
  • Department Corporate

Aidan Smith

BMW Product Genius
  • Years at the dealership 4
  • Years in the industry 6
  • Department BMW

Paul Smitham

Senior Sales Executive
  • Years at the dealership 3
  • Years in the industry 17
  • Department BMW

Steve Bushnell

Sales Executive
  • Department BMW

William Hitchcock

Sales Executive & M Product Specialist
  • Years at the dealership 3
  • Years in the industry 3
  • Department BMW

James D'Arcy

Sales Executive
  • Department BMW

Ben Bryan

Sales Executive
  • Years at the dealership Joined us in 2015
  • Years in the industry Joined in 2015
  • Department BMW

Jake Cummings

Sales Executive
  • Years at the dealership 2
  • Years in the industry 2
  • Department BMW

Anna Brown

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department BMW

Mohammed Elharrak

Sales Executive
  • Years in the industry 31
  • Department BMW

Aaron Pettican

Sales Executive
  • Department BMW

Adam Bonnett

Sales Executive
  • Department BMW

Terry Bridle

Aftersales Manager
  • Years at the dealership Joined in 2015
  • Department Aftersales

Peter Speechley-Grove

Service Manager
  • Years at the dealership 8
  • Years in the industry 8
  • Department Service

Andy Toseland

Workshop Controller
  • Years at the dealership 4
  • Years in the industry 30
  • Department Service Department

Sarah Moore

Service Advisor
  • Years at the dealership 3
  • Years in the industry 6
  • Department Service

Emma Lloyd

Service Advisor
  • Years at the dealership 1
  • Years in the industry 1
  • Department Service

Shane Jarvis

Service Advisor
  • Years at the dealership 1
  • Years in the industry 10
  • Department Service

Liam Bambridge

Service Advisor
  • Years at the dealership 4 months
  • Years in the industry 18 months
  • Department Service

Donna Knight

Call Hub Executive
  • Years at the dealership 3
  • Department BMW

Charlotte Rowland

Showroom Host
  • Years at the dealership Joined in 2015
  • Years in the industry Joined in 2015
  • Department Showroom Host

Josie Gardner

Showroom Host
  • Years at the dealership Joined in 2015
  • Years in the industry Joined in 2015
  • Department Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was ok.

Service

Extremely good communication and follow up.

Service

Good we vice but had to wait for 2 hours

Service

My appointment was booked quickly and I had my new wheels in a few days after the call

Service

I noticed that rear seat belt has additional turn or fitted inside out. I don't believe this happened during the service. It is that I noticed it only now and I reported it, but no response from them despite I was told that I would get a call back.

Service

Work completed without trouble. I believed I had a waiting appointment but it turns out I didn't - and I had to reschedule my day accordingly.

Service

Booking the service was easy, price estimate was given when I booked in and the service was completed within the time scales given. As a bonus the car was valeted for me. Couldn't be happier!

Service

The staff were very friendly and helpful. The car was serviced quickly.

Service

Staff efficient and willing to listen.

Service

I booked my car for a service. The day before I also booked an MOT. The car was returned with no MOT test being done

Service

Everything was completed on time, including attention to two small problems we had. I was kept up to date with progress by friendly, courteous staff, able to work in comfortable surroundings while I waited and was given details of the work done.

Service

Car was serviced, MOT completed on time, I was sent text when car was ready. Car was washed. Friendly service.

Service

finished and returned my car on time

Service

Fantastic.

Service

I can find no issues at all with the service I was given

Service

The staff at Elms made me feel valued and special. The thing that made me smile was the little video sent by email of the engineer telling me the current condition of the essential bits of the car. Super.

Service

It took 2 days to change four wheels and fix a seat (both warranty)

Service

Exceptional service from Liam. Fitted the car in despite it being booked into a different location (issue with your central booking system - they booked it into the location of purchase). All investigations done under warranty. Much better than audi

Service

received video health check which was a muted piece panning car underside car?! email read, 'if you have any questions regarding items raised in the video please call us'!? I emailed 3 times asking 'what items raised? It was MUTED!' - no response !

Service

My car was picked up at home at the time indicated and returned the same day-time as indicated; most satisfactory.

Service

Speed, courtesy, efficiency - no further problems with the tyres

Service

Excellent service from start to finish

Service

Booked a while you wait service but was not told this would take 2+ hrs. If told when arrived I would not have waitedWhen I arrived I was kept waiting in seats while lady on reception worked on her computer. Eventually I was served 10 minutes later

Service

It was in for a switch to the winter wheels. Booked in several weeks in advance. I got there soon after 8am and at 9am was told the wheels were not there.I got a courtesy car but it was very inconvenient.

Service

Just could have been a little quicker perhaps

Service

I have given this scorebased on the fact that I had specifically asked that my car be returned to me by 5p.m. It was not returned until apprx. 5.40p.m. I was however sent a beautiful bouquet of flowers by way of an apology which was much appreciated

Service

Quality of service on the day was excellent really helpful and to time but the range of service on the day was poor - had an issue I want to discuss re: my seat but was told is needed to be a manager looking at it and managers don't work weekends.

Service

Vehicle was in for winter weeks & tyres to be fitted and new headlight bulbs

Service

I was in somewhat of a hurry and asked for car not to be washed so I could get away quickly. This did not happen. Two hours for an MOT is too long

Service

helpfully when brakes came up on computer it was suggested that it could be done at same time as wheel swop However after one and half hours I had to ask about progress. wondered how much longer I might have waited if I hadn"t asked

Service

Very good and helpful

Service

The car was returned with the rear wiper left back to front and the seat belts were left engaged.

Service

I asked for the front passenger seat to be adjusted as it was rattling. There had also been a notice on my screen to the effect that the battery was leaking when the car was stationary. I was told that these problems could be not be dealt with.

Service

The work was fine, the quote was incredibly high.

Service

The car went in for a pre MOT check and then the MOT. We were told this would take about 1 1/2 hours from our appointment time of 10.0 am. However this turned out to be nearer to 3 HOURS, which I feel is unreasonable. Other than that I am happy.

Service

Experience was mostly good, although I was promised a 5 series as a courtesy car but was given a 1 series. Additionally the cost of a replacement tire was not clearly communicated over the phone, and was £50 more than I thought I had been quoted.

Service

Although this visit related to a routine service, I was disappointed that Elms don't send out MOT reminders. Elms did the first MOT on my 5 Series in August 2014 and I would have thought that a reminder could be sent out after 12 months.

Service

The service standards used to be far higher I have used this dealer since they opened. I asked a question about a problem with my iPhone working in the car and was blatantly lied to by your service manager who claimed it was a software issue, It wasn

Service

The service was very good but the centre never called me to let me know that my car was ready.

Service

Staff very polite and helpful

Sales

The salesman Steve was attentive, courteous and a pleasure to do business with and was also able to answer any questions we through at him.

Sales

Very impressed - friendly, helpful staff. Kept informed about delivery dates at all stages.

Sales

No major issues except a small confusion on delivery details. Excellent service

Sales

Very professional approach. Steve is very knowledgeable. Helped me out with any queries.

Sales

Required a bit of effort to break out from the usual BMW sales process to enable a quick and straight forward purchase, but after this the process was very efficient... just what I wanted.

Sales

Excellent service and communicaion

Sales

Dealership experience and personnel very good

Sales

The sales person was fully involved throughout the process. Any updates were given in a timely manner. I had a lot of questions and nothing was too much trouble.

Sales

The staff were very friendly, I would definately recommend them.

Sales

Although they were busy, they made sure you were well looked after

Sales

I value the relationship i have with Mark Thomas and he always ensures i get the right car after knowing me for many years. Excellent service from Mark and the team making me and my wife feel welcome. Thank you

Sales

I was allowed to leave in my new car without the 7 day insurance cover being activated. When I tried to activate it from my home I was told that since I had left the dealers I couldn't do it.