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ABOUT ELMS CAMBRIDGE.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.5
    • 42 ratings
    • 17 comments
  • Service

    3.9
    • 176 ratings
    • 49 comments

They were very helpful and timely, a good experience.

Service

The centre did not look into wheels properly so I have to make another visit to get it fixed.

Service

They are very good.

Service

I was told that tyres needed to be replaced and it would take a week, on the Friday evening it was a surprise when I was told it was ready.

Service

1. Having to wait over 30 mins to drop off your car for a service is not acceptable2. I now have an overheating fault that was not there when it went in for service ? (car is booked in for further investigation)3. It took 3 calls to report !

Service

Since the new company took over Elms my car has been there twice for service on both occasions there were problems. Despite promises & lots of apologies new owners have done nothing to redeem themselves also found one of the receptionist quite rude.

Service

It was excellent.

Sales

One person there in particular I would like to thank is Aiden Smith.

Sales

The service was good.

Service

The service was good.

Service

Very courteous.

Service

I appreciate their genuineness about the sales.

Sales

The service on the day was great. However, the car has returned with a new fault, so I will need to contact the dealer regarding this.

Service

The car was in for 3 new tyres, service and MOT. I paid over £1K but the MOT was not done, the display said service was overdue, the clock was wrong, the optimum gear indication would not operate. It seems no-one checked the work was done right

Service

Once again BMW had the reason wrong for me attending. It stated MOT on the system, not a service. The car is only 1 year old so not due an MOT. Also, the records were not updated from the last time I went in at BMW Service request.

Service

There was delay with the work been completed.

Service

I cannot see the point of carrying out a Vehicle Inspection 1 month after having an MOT carried out. It seemed like a way to get another £125 out of me.

Service

Very good service.

Service

The towing eye cover has been lost by the centre.

Service

I had to bring the car in specially for a brake fluid service because I had not received a notification (along with MOT reminder) at the 3 year point

Service

I was not given the MOT certificate.

Service

I waited while the first service was carried out, asked if i would like it washed, yes i would, but disappointed with the wash, not too much care taken and found white powder type marks on the seats when i got home.

Service

I was very impressed with the chap on reception, he answered all the questions I had and he was very helpful.

Service

Missed the fact that a headlight bulb was not working - no action taken or comment made. Focussed on 2 tyres. 2 I'm stock but only 1 could be found. It's a 60mile round trip to the dealers - so probably need to look elsewhere

Service

Staff were very helpful at all times

Service

Mo El harrak was very helpful.

Sales

Pleasant experience. Everything went fine.

Sales

They were anticipating that I could log onto the wifi, they had laptops but none of them were working. I was aksed to visit for an airbag recall they were refusing to give me documentation regarding the work, I had to argue to get this.

Service

I was not happy with the outcome regarding the end of warranty check, they advised that the breaks only had 1-2000 miles left, but the computer states that there is 15,000 miles left.

Service

Very good . The staff were helpful.

Service

Very friendly.

Service

Good.

Service

opted to wait for 60/90 minutes for car to be serviced the person who took the booking did not find me too tell me the car was ready and left the car outside and me waiting a further hour until I had to find him to ask what was going on ...

Service

Excellent service.

Service

No body repair quote completed, despite asking.Replacement car was a mini, despite being told it was booked as a BMW 5 series.Small wait for replacement car.

Service

Didn't know about the recall,found out from my sister.

Service

The staff at Elms were also very welcoming and helpful particularly Anna Brown who helped us with choosing the car, the sale and also has helped after the sale in answering any questions we have had

Sales

Pleased with the experience.

Service

Excellent service.

Service

The service was very good.

Service

The centre forgot to pick up the car at the agreed time so I had to call them to pick the car. The centre also forgot to carry out one of the work I requested to be carried out on the car so I have to make another visit to the centre.

Service

The service was very good.

Service

Special mention for Mohammed ElHarrak who was excellent.

Sales

The service was very good.

Service

The vehicle took a long time to be delivered from the point of ordering.

Sales

wheel alignement was not covered under warranty.

Service

They did exactly what they said they were going to do.

Service

Not agreed price, ready late, didn't advise on costs correctly, dirty courtesy car, promised return phone call with quote for possible further work - still waiting over 9 days later, provided feedback via phone - no action taken or return call.

Service

The service was very good.

Service

In the early days of the sales process it was very difficult to get them to ring me back, I would leave messages but would not get any response back. I feel it was harder than expected, especially when I was giving them money.

Sales

Very good service

Service

The centre messed up my order, they ordered black instead of red leather but I was compensated.

Sales

My car was due to arrive late Jan and it came mid May. I had multiple sales contacts and often did not know who was leading on my order. That said, the team did their very best to put the situation right after I had raised a complaint with manager.

Sales

Was told an hour wait, was left waiting over two.Software has been changed on car and wasn't informed - couldn't use GPS find car function which wasn't good.Service person wasn't knowledgeable and tried to read through handwriting from mechanic

Service

Very good service, nice coffee machine and free wifi.

Service

It all went fairly smoothly, the only thing was I had to sort out handing my own car back to BMW Finance, it could have been a bit smoother.

Sales

Despite assurances, the car did not have mud flaps fitted as agreed. This took the shine off an overall excellent experience.

Sales

Took 45 mins to book car in. courtesy car booked was gone Was given a car.told my car wouldn't be ready. had to return the first car for another one. replaced petrol in the first car. New car had no petrol (---) so had to go back again. 4 visits.

Service

The service was very good.

Service

It was the end of warranty check and the MOT. The people at Elms are very friendly and did their best. But why did it take three visits to fix a seat belt buckle?

Service

Car bought two months ago. Small problem. Car taken in retuned next day problem not resolved. Telephoned not easy to get through. Eventually car taken in Thursday before Easter. No contact by Tuesday I telephoned lines busy someone will call no call.

Service

Very polite and good.

Sales

Pretty good.

Sales

First visit tyre change no problem but had to rebook for brakes to be done. Couldn't get through to Service Dept - a common and irritating experience. Booked through call centre. No parts ordered. 2 hour round trip for nothing and have to return.

Service

The location is more inconvenient.

Sales

Happy with the centre.