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ABOUT ELMS CAMBRIDGE.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

  • New Car Sales

    4.6
    • 46 ratings
    • 12 comments
  • Service

    4.1
    • 234 ratings
    • 64 comments

The valet was not done to a very good standard and also I was left waiting for three hours for my vehicle to be ready. It actually took two hours for the work and the dealership didn't call me earlier.

Service
Thank you for your feedback, we have reviewed our internal process to improve communication to customers moving forward and reduce customer waiting times.

It was good

Service

It took two weeks to refill the air con gas. A simple job. I was therefore forced to drive around with two infants crying with the heat in a new car I really wanted to enjoy.

Service
Thank you for your feedback, we take on board the lack of complexity of the work you required and recognise the inflexibility of our lead time, all customers are important to Elms Cambridge and balancing each as a priority is challenging. We should have recognised your request as being relatively short and offer a while you wait appointment to expedite the lead time, thank you for taking the time to comment on your experience.

Really good service.

Service

Ben was great and managed to find me my perfect car at very very short notice, after I'd been let down by audi. I'm am now converted to bmw!

Sales

The man who dealt with me went above and beyond to help us out with our urgent fault. Our car's engine died the day before we were due to go on holiday. He managed to fit us in an extra slot that day and sort the problem.

Service
Customer feedback is key in shaping our business, thank you for taking the time to inform us of your positive experience we aim to be flexible and responsive to customer requirements, we will ensure your feedback is shared with all.

The service was very good.

Service

I have a Service contract purchased at the time of buying the car. I adhered to the service directions and was therefore surprised that as a result of the service contract not all the items could be done this time and it will have to go back.

Service

The staff are absolutely brilliant, the person handling my case was in contact with me all the time, my courtesy car was handled very well. I did not realise I had a broken light and someone fixed it. It was amazing. I would like to say thank you

Service

The service was very good.

Service

Hapy with service

Service

My Forth 3 series tourer, why does the tailgate door need to be slammed hard to satisfy the electronic sensor that the door is closed. All my cars the same. My current tourer also has a problem with black gloss paint cracking of the roof line trims.

Service

The service was very good.

Sales

The service was very good.

Service

My wife and I had to wait a long time. She was told 2pm and didn't leave until 530pm. It was a last minute issue and needed sorting as driving to Cornwall the next day. It was eventually sorted no other issues.

Service

Service and staff very good as always.Not very pleased with courtesy car supplied. It was not BMW and came from local car hire firm. It was not very clean and smelt of cigarettes.I am a non smoker.As customer of many years this has let you down.

Service
Thank you for your feedback regarding the loan car cleanliness, we have taken steps to ensure that the service we offer is improved. I am pleased that the rest of your experience was positive and thank you for your comments regarding our team, customer experience is important to all within the business.

Happy with the experience.

Service

The gentleman who sold us the car was brilliant, you have lost a good Salesman.

Sales
Thank you for your feedback, at our business people development is core to our strategy to provide outstanding customer service, coaching and guiding team members to develop will mean that their future aspirations may lay outside the walls of Elms, we wish David all the best for the future and please rest assured that all staff have David's drive and passion. for the brand and customer service.

The service was very good.

Service
Thank you for your feedback, providing a great customer service experience is a key objective for our business.

The service was very good.

Service
Thank you for your feedback, providing a great customer service experience is a key objective for our business.

Everyone was really helpful.

Service

I've only given you a 4.7 as the dealership tried to overcharge (again) for the works carried out - soon resolved though!

Service

Fantastic service from Mohammed, the man deserves a pay rise for sure!

Sales
Thank you for your feedback, all at Elms are pleased you had a great experience.

Originally told that service would take 3-4 hrs This was manageable without a courtesy car or other travel arrangements . At booking in was told it was needed for the day . Was inconvenient --if told at original book in would have changed times

Service

I was advised that the service would take 2 hours, after 3 hours no-one had advised me that the car was ready.

Service

The cleaning of my car may have resulted in two pieces of plastic being left inside the car, the fire extinguisher released itself, I don't know if this was connected.

Service

Mo Elharrak is a very good salesman, very friendly and knowledgeable.

Sales
Thank you for your feedback, all at Elms are pleased you had a great experience.

The service is good, but after the service the air conditioning is not working.

Service

Helpful, very difficult to get hold of at times. When it came to take delivery of the car it was hard to get a weekend handover, I had to push to get a weekend date. The salesman was there was helpful.

Sales
Thank you for your feedback, at Elms Cambridge we strive to be accommodating with all customers and take on board your comments regarding the availability of weekend handover appointments, we will be making changes to our structure to help accommodate in future.

Creaking door seal problem not rectified

Service

I mentioned that a warning light showed the day before service (4x4 drive failure) and that it had stalled a number of times during the v hot weather. Diagnostics to be done but no feedback has been provided.

Service

Good facilities and a free power wash.

Service

The database is always wrong.

Service

Receipt for work done has still not been received still.

Service

The centre did not look into wheels properly so I have to make another visit to get it fixed.

Service

To be accurate - MOT and replacement of all four wheels, under warranty, owing to corrosion of alloys.

Service

They were very helpful and timely, a good experience.

Service

They are very good.

Service

I was told that tyres needed to be replaced and it would take a week, on the Friday evening it was a surprise when I was told it was ready.

Service

1. Having to wait over 30 mins to drop off your car for a service is not acceptable2. I now have an overheating fault that was not there when it went in for service ? (car is booked in for further investigation)3. It took 3 calls to report !

Service

One person there in particular I would like to thank is Aiden Smith.

Sales

It was excellent.

Sales

Since the new company took over Elms my car has been there twice for service on both occasions there were problems. Despite promises & lots of apologies new owners have done nothing to redeem themselves also found one of the receptionist quite rude.

Service

The service was good.

Service

The service was good.

Service

Very courteous.

Service

I appreciate their genuineness about the sales.

Sales

The service on the day was great. However, the car has returned with a new fault, so I will need to contact the dealer regarding this.

Service

The car was in for 3 new tyres, service and MOT. I paid over £1K but the MOT was not done, the display said service was overdue, the clock was wrong, the optimum gear indication would not operate. It seems no-one checked the work was done right

Service

Once again BMW had the reason wrong for me attending. It stated MOT on the system, not a service. The car is only 1 year old so not due an MOT. Also, the records were not updated from the last time I went in at BMW Service request.

Service

There was delay with the work been completed.

Service

Very good service.

Service

I cannot see the point of carrying out a Vehicle Inspection 1 month after having an MOT carried out. It seemed like a way to get another £125 out of me.

Service

The towing eye cover has been lost by the centre.

Service

I had to bring the car in specially for a brake fluid service because I had not received a notification (along with MOT reminder) at the 3 year point

Service

I was not given the MOT certificate.

Service

I waited while the first service was carried out, asked if i would like it washed, yes i would, but disappointed with the wash, not too much care taken and found white powder type marks on the seats when i got home.

Service

I was very impressed with the chap on reception, he answered all the questions I had and he was very helpful.

Service

Missed the fact that a headlight bulb was not working - no action taken or comment made. Focussed on 2 tyres. 2 I'm stock but only 1 could be found. It's a 60mile round trip to the dealers - so probably need to look elsewhere

Service

Staff were very helpful at all times

Service

Mo El harrak was very helpful.

Sales

Pleasant experience. Everything went fine.

Sales

They were anticipating that I could log onto the wifi, they had laptops but none of them were working. I was aksed to visit for an airbag recall they were refusing to give me documentation regarding the work, I had to argue to get this.

Service

I was not happy with the outcome regarding the end of warranty check, they advised that the breaks only had 1-2000 miles left, but the computer states that there is 15,000 miles left.

Service

Good.

Service

Very friendly.

Service

Very good . The staff were helpful.

Service

Excellent service.

Service

Didn't know about the recall,found out from my sister.

Service

No body repair quote completed, despite asking.Replacement car was a mini, despite being told it was booked as a BMW 5 series.Small wait for replacement car.

Service

opted to wait for 60/90 minutes for car to be serviced the person who took the booking did not find me too tell me the car was ready and left the car outside and me waiting a further hour until I had to find him to ask what was going on ...

Service

The staff at Elms were also very welcoming and helpful particularly Anna Brown who helped us with choosing the car, the sale and also has helped after the sale in answering any questions we have had

Sales

Pleased with the experience.

Service

Excellent service.

Service

The service was very good.

Service

The centre forgot to pick up the car at the agreed time so I had to call them to pick the car. The centre also forgot to carry out one of the work I requested to be carried out on the car so I have to make another visit to the centre.