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Good communication and car was ready on time, very satisfied.
Excellent care taken while my vehicle was with them
Very quick at the desk, service video - liked it very much.
Fast, efficient and friendly staff. Exceptional attention to detail and offer of explanations. I left with a smile on my face and a newfound loyalty to the brand and to Elms centre. I've never seen customer service like this and I was most impressed.
The lady serving me on the service check in should pay attention to me, rather than chatting with her colleagues making me feel awkward
A number of items have to be dealt with under warranty. Unable to locate a whirring noise from the engine area that has occurred since purchased.
Very good service as usual. One disappointing aspect was that I needed a new tyre and when I asked if you price matched against other leading suppliers of tyres you said no I found the same tyres for less £50 each than you.
After collecting my car, on the way home, the tyre pressure warning came on and all four tyres were low on air so I had to make a de-tour to a garage to re-insert the air which was in them before I dropped the car off.
Although the service was booked by telephone it had not been logged on the dealers system. The service receptionist who was really helpful managed to get the car in for its service while I waited.
The service desk team were very efficient. We received a video e mail to run through the findings in detail
Very satisfied with the service provided.From arrival at reception to picking up the car on departure staff were friendly and helpful.
Very pleasant staff!
Very friendly and helpful. Service was performed to time and car cleaned. Courtesy car was nice.
Friendly professional service.
As usual very professional, friendly and efficient.
Initially advised that repair wasn't covered by warranty. It was only when I objected, ready the details of the warranty myself and pushed back on this was it subsequently agreed the repair was covered.
Health check completed on time and with good feedback. Huge improvement from Elms compared to last time.
Very efficient and helpful as always
Friendly efficient service and I very much appreciated the 'health check' video.
Hire car not booked as expected but customer service representative went out of her way to organise a solution.
Staff very friendly arranging service time. Polite reminder call the day before to make sure I was OK dropping the car off. Handed car over and got a polite call back later when it was ready. Pleasure dealing with them.
Everything done correctly and on time. A nice touch was the video of the inspection process
I was asked to book the car for a full day as you may need to order parts. Parts were needed but I have to return to have them fitted
My service book was not stamped on the first visit. I had a problem with my heated rear screen, and it was only at the end of the day when I came to pick up I was told that the battery was low and should be replaced. (They had charged it)
Very polite staff kept me informed during the day. Natasha Ellis thank you.
The brakes were making screeching noise. The staff at the dealership was good, but the issue is not completely resolved as the brakes still make some noise and there is a clanking sound too.
Still awaiting follow up contact for some work to be done due to parts not available at time of service.
Good service. Good communication of progress. Video of vehicle check helpful.
I was initially very dissatisfied that having booked the car in to have a headlamp replaced the work was not completed in the day because they did not get in all the appropriate parts. They redeemed the situation well given the other work identified.
Prompt and reliable service. Pleasant staff. No problem waiting with tea/coffee available.
Because everything was alright. Good to receive the video.
Problem identified and solved within timeframe outlined.
Simply because the car was dealt with professionally with no attempt to make additional charges.
The service was excellent but I was not informed prior to taking out an extended warranty that the washers were no longer covered. I was informed that the BMW extended warranty was as the previous three years had been, complete
all tasks carried out and car ready when I needed it
I really appreciated the courteous staff. I liked getting the video of my car, which explained what work was needed. My experience is that it's not easy to rapidly book an appointment.
Finally everything worked as it should
Polite and friendly. No delay. Price as quoted.
amazing ! were totally looked after , when we took our x5 in for new locks after it had been stolen
Work was completed as planned and car was ready when promised.Very thorough handover of the car on collection.
As the service had to be done at relatively short notice I was unable to have a replacement vehicle. This was because my service partner details was not set correctly in my car so it did not let Elms know the service was needed.
Dealt with very well and failed MOT consequences handled professionally and quickly.. But I reported a vertical light aim failure notice when I arrived and despite having the car all day, this was not looked at and needs a return visit
Aaron Pettican was responsive, helpful and highly effective at helping us buy the car we wanted. This is the second time we have asked Aaron to help us find the right BMW and he was excellent once again.
Completelysatisfied with the service
In finding out that there was another problem with the car, which was covered by my warranty, they went ahead and fixed this too. Special mention to Shane Jarvis for this brilliant customer service.
The service was completed on time, details of checks were given and staff were helpful and courteous throughout.
good service from time I arrived until I received my nice washed car
Dropped car in at 0800, with an appointment for service at 1200. Told the receptionist that I was at a meeting locally until 1030 and therefore anything that could be done to speed up the service would be appreciated. Service competed at 0945
Friendly staff and professional service
The appointment was prompt, staff organised, facilities for waiting good, reassured that problem had been dealt withCar valeted as extra courtesy
Service took the time I was informed it would and was able to use the facilities with my daughter during the wait.
Completed in the 2 hours whilst I waited - albeit was very expensive as I'd only bought it 4 months earlier from yourselves!
Organised and efficient
The service itself was dealt with OK, but it's the outcome I wasn't particularly happy with.
Friendly, informative and comprehensive service I particularly thought the pod cast inspection of my car was fantastic, I could connect with what the technician was doing and saying - very re-assuring please do more.
Service completed, but error made by BMW dealer on date hence delay in starting service. Also, brakes not checked as requested specifically to identify and correct squealing brakes.
Very good overall
Exemplary customer service
Well informed, took time to make sure I knew what was happening and what was need from me. Quick and easy to work with.
I was quoted a price of £260 for the service. After checking online I discovered bmw had an offer on for the same work for £160. I mentioned this and they honoured it however would have been happy to charge £260. Also did not get my device book stamp
Quality of staff and customer focus
Very happy the video was a nice touch. May have been coincidence but even my driving position was as it should be when the car was returned.
Excellent service as usual..I had a problem with increased fuel economy and car pulling to the left fault traced to a tyre fitted incorrectly .
All that I have come to expect from a BMW dealership
There was confusion over the date I was booked in but the service rep sorted things out without any fuss.
Staff were helpful and kept us informed at all times.
Great service and communication, excellent dealership and facilities, very quick service.
They got the job done, consulted me about the extras, ticked all the boxes.
First time I had taken my car to Elms for a service. Could not fault it. Excellent
The team had done inspection on the vehicle and found the oil level to be at minimum and recommended a top up but didn't have the initiative to rectify the issue while the car was in the garage.
I was mad to feel important
Excellent service from Nick Murphy - honest and informative on our options and made us feel as valued customers.
All the staff at Elms went out of their way to make our new purchase memorable. From the warm reception when we arrived, to the help and knowledge that Nick gave us in choosing the right BMW for us. The handover was a smooth and pleasant experience.
Comeing up to Christmas I was stressed to get a car to help my mum get around over the Christmas time & the person who sorted this out for me was will I can't thank him either here done so well for me next car I get will be few him self mant thanks
Clean tidy premises welcoming and prompt service refreshments available qith choice
I was extremely well looked after by Mohammed Elharrak - he knew the product, worked out what the best fit for me was in terms of model and options, and kept me well informed through the production process. The handover was efficient and fun
My experience of my new car was good, however, the return of my old BMW was not good.
On time. easy process, love the car
Fantastic salesman, knowleable, approachable, keep promises of weekly updates, love the hand over it definitely has the wow affect.
I found the centre and the salesman Ben to be highly knowledgeable and a pleasure to deal with. This was my first car purchase and I'm already looking forward to my second due to the experience I have been given.
From starting the purchase process to final day of taking delivery absolutely nothing was too much trouble in meeting my requirements
Very friendly staff, from receptionist to the salesperson I was dealing with. I was thoroughly informed of everything, all questions answered, and under no pressure. I was kept well informed of updates on my new car.
Excellent customer service.
Ben Bryan made everything simple, quick & very easy to buy & obviously is very enthusiastic of BMX products
Anna Brown and Aaron Pettican listened and got me the car I wanted at the price I was happy to pay.. Very professional, pleasant and flexible approach. In fact everyone at Elms are great, hence this being by 2nd car from them.
Excellent attention from sales person.
Excellent communication throughout. The car was very well presented on collection.
I was dealt with quickly and professionally at all times
The sales representative Mohammed Elharrak at Elms Cambridge is very experienced and helpful. Finally we found a perfect car for my family with his help.
The sales staff worked very hard to find a deal that suited me. At all times they were helpful and there was no "hard sell". I tend to be put off very quickly by high pressure sales techniques so this was much appreciated. Delivery was slightly late.
would have been 5 stars, but the salesman left two days before i took delivery and the handover to other staff was non existent. so while irritating, staff did get their act together and made a good recovery on the day.
James was excellent, always on hand to answer questions and find me the best deal.