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The service was ok.
Extremely good communication and follow up.
Good we vice but had to wait for 2 hours
My appointment was booked quickly and I had my new wheels in a few days after the call
I noticed that rear seat belt has additional turn or fitted inside out. I don't believe this happened during the service. It is that I noticed it only now and I reported it, but no response from them despite I was told that I would get a call back.
Work completed without trouble. I believed I had a waiting appointment but it turns out I didn't - and I had to reschedule my day accordingly.
Booking the service was easy, price estimate was given when I booked in and the service was completed within the time scales given. As a bonus the car was valeted for me. Couldn't be happier!
The staff were very friendly and helpful. The car was serviced quickly.
Staff efficient and willing to listen.
I booked my car for a service. The day before I also booked an MOT. The car was returned with no MOT test being done
Everything was completed on time, including attention to two small problems we had. I was kept up to date with progress by friendly, courteous staff, able to work in comfortable surroundings while I waited and was given details of the work done.
Car was serviced, MOT completed on time, I was sent text when car was ready. Car was washed. Friendly service.
finished and returned my car on time
I can find no issues at all with the service I was given
The staff at Elms made me feel valued and special. The thing that made me smile was the little video sent by email of the engineer telling me the current condition of the essential bits of the car. Super.
It took 2 days to change four wheels and fix a seat (both warranty)
Exceptional service from Liam. Fitted the car in despite it being booked into a different location (issue with your central booking system - they booked it into the location of purchase). All investigations done under warranty. Much better than audi
received video health check which was a muted piece panning car underside car?! email read, 'if you have any questions regarding items raised in the video please call us'!? I emailed 3 times asking 'what items raised? It was MUTED!' - no response !
My car was picked up at home at the time indicated and returned the same day-time as indicated; most satisfactory.
Speed, courtesy, efficiency - no further problems with the tyres
Excellent service from start to finish
Booked a while you wait service but was not told this would take 2+ hrs. If told when arrived I would not have waitedWhen I arrived I was kept waiting in seats while lady on reception worked on her computer. Eventually I was served 10 minutes later
It was in for a switch to the winter wheels. Booked in several weeks in advance. I got there soon after 8am and at 9am was told the wheels were not there.I got a courtesy car but it was very inconvenient.
Just could have been a little quicker perhaps
I have given this scorebased on the fact that I had specifically asked that my car be returned to me by 5p.m. It was not returned until apprx. 5.40p.m. I was however sent a beautiful bouquet of flowers by way of an apology which was much appreciated
Quality of service on the day was excellent really helpful and to time but the range of service on the day was poor - had an issue I want to discuss re: my seat but was told is needed to be a manager looking at it and managers don't work weekends.
Vehicle was in for winter weeks & tyres to be fitted and new headlight bulbs
I was in somewhat of a hurry and asked for car not to be washed so I could get away quickly. This did not happen. Two hours for an MOT is too long
helpfully when brakes came up on computer it was suggested that it could be done at same time as wheel swop However after one and half hours I had to ask about progress. wondered how much longer I might have waited if I hadn"t asked
Very good and helpful
The car was returned with the rear wiper left back to front and the seat belts were left engaged.
I asked for the front passenger seat to be adjusted as it was rattling. There had also been a notice on my screen to the effect that the battery was leaking when the car was stationary. I was told that these problems could be not be dealt with.
The work was fine, the quote was incredibly high.
The car went in for a pre MOT check and then the MOT. We were told this would take about 1 1/2 hours from our appointment time of 10.0 am. However this turned out to be nearer to 3 HOURS, which I feel is unreasonable. Other than that I am happy.
Experience was mostly good, although I was promised a 5 series as a courtesy car but was given a 1 series. Additionally the cost of a replacement tire was not clearly communicated over the phone, and was £50 more than I thought I had been quoted.
Although this visit related to a routine service, I was disappointed that Elms don't send out MOT reminders. Elms did the first MOT on my 5 Series in August 2014 and I would have thought that a reminder could be sent out after 12 months.
The service standards used to be far higher I have used this dealer since they opened. I asked a question about a problem with my iPhone working in the car and was blatantly lied to by your service manager who claimed it was a software issue, It wasn
The service was very good but the centre never called me to let me know that my car was ready.
Staff very polite and helpful
The salesman Steve was attentive, courteous and a pleasure to do business with and was also able to answer any questions we through at him.
Very impressed - friendly, helpful staff. Kept informed about delivery dates at all stages.
No major issues except a small confusion on delivery details. Excellent service
Very professional approach. Steve is very knowledgeable. Helped me out with any queries.
Required a bit of effort to break out from the usual BMW sales process to enable a quick and straight forward purchase, but after this the process was very efficient... just what I wanted.
Excellent service and communicaion
Dealership experience and personnel very good
The sales person was fully involved throughout the process. Any updates were given in a timely manner. I had a lot of questions and nothing was too much trouble.
The staff were very friendly, I would definately recommend them.
Although they were busy, they made sure you were well looked after
I value the relationship i have with Mark Thomas and he always ensures i get the right car after knowing me for many years. Excellent service from Mark and the team making me and my wife feel welcome. Thank you
I was allowed to leave in my new car without the 7 day insurance cover being activated. When I tried to activate it from my home I was told that since I had left the dealers I couldn't do it.